Night Auditor
Not Disclosed•Full-TimeOn-site
location_on550, Kingsley Avenue, University South, Palo Alto, Santa Clara County, California, 94301, United States
About the Role
The Night Auditor at The Sheraton Palo Alto serves as the vital link between guest needs and hotel operations during the overnight hours. This role is dedicated to providing guest-focused hospitality services, acting as the primary resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit team member is expected to promote hotel services, anticipate guest needs, and drive higher guest satisfaction through proactive engagement.
The ideal candidate will bring a professional attitude and strong communication skills to a fast-paced environment. You will be the face of the hotel when most guests are resting, responsible for greeting arrivals, resolving inquiries with tact and diplomacy, and managing the accurate preparation of guest room bills. Your duties extend to balancing accounts receivable, processing low daily revenue reports, and handling reservations, cancellations, and updates for individuals and groups.
Beyond administrative tasks, this role requires a keen eye for security, involving the careful monitoring of entrances and exits to ensure the safety of all guests. You will also manage the opening and closing of shifts, communicating any outstanding guest requests or issues to management for follow-up. The position demands the ability to multi-task, prioritize effectively, and resolve conflicts with ease and professionalism to ensure maximum satisfaction for both guests and associates.
Hiring Process
Candidates with 2-5 years of prior customer service and hospitality experience are encouraged to apply. The role requires availability to work nights, weekends, and holidays. Applicants should possess strong English business communication skills, both verbal and written, along with the ability to work in a fast-paced environment.
Equal Opportunity
At The Sheraton Palo Alto, we value diversity and are committed to creating an inclusive and equitable environment for all. We are proud to be an equal opportunity employer and encourage all applicants from diverse backgrounds to apply.
Work location
Work model: On-site
550, Kingsley Avenue, University South, Palo Alto, Santa Clara County, California, 94301, United States
Palo Alto, California
Key Responsibilities
- check_circleGreet guests upon arrival and check them in and out of the hotel
- check_circleAnswer guest inquiries and resolve problems with tact and diplomacy
- check_circleComplete opening and closing shift duties and communicate outstanding issues to management
- check_circleProcess low daily revenue reports
- check_circleEnsure the security of all hotel guests through careful monitoring of entrances and exits
- check_circleProvide exceptional customer service at all times
- check_circlePrepare guest room bills accurately and balance to accounts receivable
- check_circleBook guest reservations, process cancellations, and update information for individuals and groups
Requirements
- verified2-5 years customer service/hospitality experience
- verifiedMust be available to work nights, weekends, and holidays
- verifiedComputer knowledge: typing, Microsoft Office, Outlook, search engines
- verifiedDegree/Certifications in Business Management or Hospitality (preferred)
- verifiedBilingual or Multilingual (preferred)
- verifiedPrior hotel experience (preferred)
- verifiedEmotional Intelligence Training (preferred)
Nice to Have
Degree or certifications in Business Management or Hospitality. Bilingual or multilingual capabilities. Prior hotel experience. Emotional Intelligence Training.
Benefits & Perks
check_circleVacation days, health insurance, and paid time off
Similar Job Opportunities
Frequently asked questions about Night Auditor at Sheraton Palo Alto
What does a Night Auditor at Sheraton Palo Alto do?expand_more
Day-to-day, the Night Auditor at Sheraton Palo Alto will greet guests upon arrival and check them in and out of the hotel; answer guest inquiries and resolve problems with tact and diplomacy; complete opening and closing shift duties and communicate outstanding issues to management; and process low daily revenue reports.
What are the requirements for this Night Auditor role?expand_more
Sheraton Palo Alto is looking for candidates who meet the following requirements: 2-5 years customer service/hospitality experience; Must be available to work nights, weekends, and holidays; Computer knowledge: typing, Microsoft Office, Outlook, search engines; Degree/Certifications in Business Management or Hospitality (preferred); Bilingual or Multilingual (preferred); and Prior hotel experience (preferred).
Where is the Night Auditor role at Sheraton Palo Alto located?expand_more
Night Auditor at Sheraton Palo Alto is based in 550, Kingsley Avenue, University South, Palo Alto, Santa Clara County, California, 94301, United States. This is a on-site role.
Is this Night Auditor job remote, hybrid, or on-site?expand_more
Sheraton Palo Alto has listed this Night Auditor role as on-site.
How much experience is required for this Night Auditor role?expand_more
Night Auditor at Sheraton Palo Alto typically requires 2–5 years of relevant experience at the mid level level.
What skills do you need for the Night Auditor role at Sheraton Palo Alto?expand_more
Key skills for Night Auditor at Sheraton Palo Alto include Microsoft Office; Outlook; English; Business Management; and Hospitality.
What category does the Night Auditor role belong to?expand_more
Night Auditor at Sheraton Palo Alto is part of the hospitality & catering job category on Recrutus.