Network Assurance Manager (Western Service Area)

About L3Harris

L3Harris is the Trusted Disruptor in defense tech, dedicated to recruiting and developing high-performing talent passionate about their work. Our employees are unified by a shared dedication to our customers' missions and a quest for professional growth. We provide an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and a commitment to excellence in everything we do.

With our customers' mission-critical needs always in mind, our team delivers end-to-end technology solutions connecting the space, air, land, sea, and cyber domains in the interest of national security.

About the Role

The Network Assurance Manager (NAM) serves as the single point of contact for all FTI Operational Services and Provisioning matters within a specific geographic area. This role is critical for ensuring the successful sustainment of the National Airspace by bridging the gap between L3Harris and the Federal Aviation Administration (FAA).

In this position, you will regularly meet with FAA leadership at local and regional levels to review operations, deployment, and service results. You will coordinate L3Harris's internal efforts with field teams and external organizations to isolate and repair chronic troubles. Your day-to-day involves proactively reviewing service performance and procedures with the Government on a quarterly basis, visiting government facilities to address operational issues, and providing detailed failure analysis reports for service outages. You will also be responsible for investigating formal complaints, formulating action plans, and assessing service conditions to prevent future issues. A key aspect of this role is the requirement to be available 24x7 for critical service-related problems that require immediate escalation.

Hiring Process & Application

Please note that many of our positions require the ability to obtain a security clearance, which may only be granted to U.S. citizens. Applicants who accept a conditional offer of employment may be subject to government security investigations and must meet eligibility requirements for access to classified information. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks where permitted by law.

By submitting your resume, you agree that L3Harris Technologies may share your information with its subsidiaries and affiliated companies for consideration for other available positions. L3Harris is an E-Verify Employer.

Equal Opportunity & Culture

L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity, maintaining a workplace free from unlawful discrimination. All applicants will be considered without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local laws.