
location_on429, O Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. We operate at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. Our employees serve as a valued partner to essential government agencies and support every branch of the U.S. armed forces, solving the most daunting challenges our customers face every day.
Peraton is currently hiring a Cyber Case Management - Mid-level Process Assurance Analyst for its Federal Strategic Cyber programs. This role is based in Arlington, VA, and Washington, DC, and requires an on-site presence.
As the nation's risk adviser, CISA helps partners strengthen their own capabilities and connects stakeholders in industry and government to resources, analyses, and tools to build cyber, communications, and physical security resilience. In this position, you will act as a key resource for colleagues, managing the lifecycle of incident and request tickets while performing customer relationship management activities with mission partners. You will lead small projects, interact with senior customer personnel on significant matters, and coordinate activity across organizational lines.
Your day-to-day will involve developing the overarching process for receiving, triaging, assigning, tracking, closing, and finalizing reported incidents. You will draft organizational documentation such as Concepts of Operations and Standard Operating Procedures, ensuring the tactical implementation of incident reporting processes and technologies. By correlating potential threat activities to inform senior decision-makers and validating escalation procedures, you will help ensure timely and effective responses to internal and external partners. This role offers the opportunity to identify opportunities for process improvement, document challenges, and recommend solutions to ensure the success of the incident reporting apparatus.
The application period for this role is estimated to be 30 days from the posting date, though this timeline may be adjusted based on business needs and candidate availability. By applying, you express interest in the role and the company. During the review of your application, selected candidates may be required to participate in an on-camera interview and a process to verify their identity.
Peraton is an equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Work model: On-site
429, O Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Security+ Certification, ITIL Foundation Certification, Minimum of 1 year supporting a WATCH Operations Center or Security Operations Center, Experience working within a customer service-oriented environment, Experience developing business operational workflow models, Exceptional communication skills, Technical writing skills, Experience using the Remedy and ServiceNow ticketing suite.