Membership Services Coordinator
Not Disclosed•Full-TimeOn-site
location_onThe Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States
About the Role
The Membership Services Coordinator serves as a vital point of contact for our members, playing a key role in onboarding, engagement, and retention. This position is designed for a warm and outgoing individual who thrives in a fast-paced administrative and customer service environment. You will act as a primary communication channel between members and the professional staff team, ensuring that standards of practice are met daily while fostering a welcoming atmosphere.
Working closely with the Membership Services Director, you will support high standards of customer service at the Service Desk, contribute to staff training, and assist with membership sales, data management, and event planning. Success in this role requires the ability to build warm, professional relationships with staff, members, guests, and program participants. You will be responsible for educating members about current and upcoming programs, promoting services through various channels, and ensuring all marketing materials and schedules are accurate and up-to-date.
Team & Culture
We are looking for someone who can maintain a positive "open door" rapport with the Service Desk team and help uphold our organizational culture. You will work cooperatively with all departments, including the security team, to ensure a seamless experience for everyone entering our facility. The ideal candidate is self-motivated, highly organized, and comfortable learning new data systems to support our mission.
Hiring Process & Requirements
Candidates must be flexible with days, evenings, events, and some weekends. Prior customer service experience in a non-profit or hospitality environment is preferred. We value initiative, teamwork, and the ability to make independent decisions while adhering to established procedures.
Work location
Work model: On-site
The Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States
Florida
Key Responsibilities
- check_circleManage member onboarding, engagement, and retention strategies
- check_circleHandle member inquiries, feedback, and complaints efficiently
- check_circleCollaborate with Marketing Director on membership promotion
- check_circleMaintain accurate membership data and process registrations
- check_circleConduct sales tours and present membership information to prospects
- check_circleOversee Service Desk operations and ensure SOP compliance
- check_circleSupervise, train, and schedule the Service Desk team
- check_circleCoordinate events, rentals, and promotional activities
Requirements
- verifiedAssociates Degree or BA preferred
- verified4+ years administrative/customer service experience
- verifiedSupervisory/management experience a plus
- verifiedBasic Computer (Microsoft Office/Outlook)
- verifiedBasic Accounting and Handling of Monies
- verifiedCalendar Management
- verifiedComfortable with learning/using Data systems
Nice to Have
Prior customer service experience in a non-profit/hospitality environment. Associates Degree or a BA. 4+ years in administrative/customer service and supervisory/management experience.
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Skills, education and keywords
Skills: Microsoft Office, Outlook, Calendar Management, Basic Accounting.
Education: Associates Degree or a BA preferred.
Frequently asked questions about Membership Services Coordinator at Clout
What does a Membership Services Coordinator at Clout do?expand_more
A Membership Services Coordinator at Clout is responsible for the following: Manage member onboarding, engagement, and retention strategies; Handle member inquiries, feedback, and complaints efficiently; Collaborate with Marketing Director on membership promotion; and Maintain accurate membership data and process registrations.
What are the requirements for this Membership Services Coordinator role?expand_more
To qualify for the Membership Services Coordinator at Clout position, applicants should have: Associates Degree or BA preferred; 4+ years administrative/customer service experience; Supervisory/management experience a plus; Basic Computer (Microsoft Office/Outlook); Basic Accounting and Handling of Monies; and Calendar Management.
Where is the Membership Services Coordinator role at Clout located?expand_more
Membership Services Coordinator at Clout is based in The Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States. This is a on-site role.
Is this Membership Services Coordinator job remote, hybrid, or on-site?expand_more
Clout has listed this Membership Services Coordinator role as on-site.
How much experience is required for this Membership Services Coordinator role?expand_more
Membership Services Coordinator at Clout typically requires 4+ years of relevant experience at the mid level level.
What skills do you need for the Membership Services Coordinator role at Clout?expand_more
Key skills for Membership Services Coordinator at Clout include Microsoft Office; Outlook; Calendar Management; and Basic Accounting.
What education is required for Membership Services Coordinator at Clout?expand_more
Educational requirements for this role: Associates Degree or a BA preferred.
What category does the Membership Services Coordinator role belong to?expand_more
Membership Services Coordinator at Clout is part of the admin job category on Recrutus.