Member Experience Manager
Not Disclosed•Full-TimeOn-site
location_onBig Bully Turf, 350, Front Street, Banker's Hill, San Diego, San Diego County, California, 92101, United States
About EōS Fitness
EōS Fitness is bold, upbeat, and motivating, both in our fitness routines and our work environment. Like our members, our employees know how to rise to a challenge and handle it head-on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this, we live by our Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
About the Role
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This role is designed to be a key leader within the company, modeling our core values while partnering with gym department managers to train, motivate, and develop front desk staff.
In this position, you will ensure the facility remains clean, friendly, and well-maintained while serving as the first point of contact for member concerns. You will address billing issues, resolve service problems, and respond to feedback with professionalism and empathy. Your day-to-day involves monitoring member satisfaction trends, supporting online reputation management, and collaborating with operations to execute strategies that enhance the member experience and drive retention. Ultimately, you will inspire your team to uphold our culture and deliver on our mission of creating lifelong fitness fans.
Hiring Process
To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
Equal Opportunity & Accessibility
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
We participate in the government eVerify program. We endeavor to make this site accessible to any and all users. If you need assistance completing the application process or have questions regarding website accessibility, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182.
Work location
Work model: On-site
Big Bully Turf, 350, Front Street, Banker's Hill, San Diego, San Diego County, California, 92101, United States
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Frequently asked questions about Member Experience Manager at EōS Fitness
What does a Member Experience Manager at EōS Fitness do?expand_more
In this Member Experience Manager at EōS Fitness role, you will address member complaints with professionalism to maintain positive relationships; monitor member satisfaction trends and provide actionable insights for improvement; support facility operations by ensuring cleanliness and safety standards; and manage online reputation by reviewing and responding to member comments.
What are the requirements for this Member Experience Manager role?expand_more
EōS Fitness is looking for candidates who meet the following requirements: Must successfully pass background check; Must obtain a CPR certification within 30 days of employment; Must attend EōS Ethos and Customer Service Training within 30 days of employment; Ability to work in a gym setting; Ability to access and operate the Company computer system; and Ability to bend routinely and repetitively to lift more than 40 lbs.
Where is the Member Experience Manager role at EōS Fitness located?expand_more
Member Experience Manager at EōS Fitness is based in Big Bully Turf, 350, Front Street, Banker's Hill, San Diego, San Diego County, California, 92101, United States. This is a on-site role.
Is this Member Experience Manager job remote, hybrid, or on-site?expand_more
EōS Fitness has listed this Member Experience Manager role as on-site.