Medical Office Receptionist (Rover)
Not Disclosed•Full-TimeOn-site
location_onGeorgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
About LifeStance Health
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. As the fastest growing mental health practice group in the country, we are dedicated to making this lofty goal a reality with the best team in mental healthcare.
Our Values
We cultivate a culture built on four core pillars:
- Belonging: We create a space where everyone can show up as their authentic self.
- Empathy: We seek out diverse perspectives and listen to learn without judgment.
- Courage: We are all accountable for doing the right thing, even when it's hard, because we know it's worth it.
- One Team: We realize our full potential when we work together towards our shared purpose.
About the Role
The Rover Practice Coordinator is a dynamic role designed to perform all core functions of a Practice Coordinator while providing critical support across a defined state or region. This position is essential for maintaining operational continuity, backfilling planned and unplanned staffing gaps, and supporting practices experiencing increased volume or operational demand.
You will deliver high-quality front office operations and exceptional customer service to both in-person and remote patients and clinicians. As a culture carrier, you will help create a positive, supportive, and professional working environment, engaging in activities that promote connection and the LifeStance mission. Your day will involve managing patient queues, resolving scheduling and billing inquiries, and ensuring seamless communication between patients, clinicians, and the broader team.
Location and Travel
This role is based in Atlanta, GA, with additional travel and remote support required for surrounding locations within a defined regional radius. A valid driver's license and the ability to travel by automobile to multiple locations are required to successfully perform the essential functions of this job.
Hiring Process
To apply for this position, please use our official careers page. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests; inquiries regarding applications, resumes, and applicant status should not be sent to this email address.
Equal Opportunity Employer
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Emrs, Hipaa.
Education: High School or equivalent required; Associate's degree preferred; Bachelor's degree preferred.
Frequently asked questions about Medical Office Receptionist (Rover) at LifeStance Health
What does a Medical Office Receptionist (Rover) at LifeStance Health do?expand_more
Day-to-day, the Medical Office Receptionist (Rover) at LifeStance Health will create and maintain a positive, supportive, and professional working environment; deliver exceptional customer service by responding promptly to patient needs via phone, email, and portal; manage front desk responsibilities including greeting and checking patients in and out; and manage phone queues to ensure calls are answered in a timely manner.
What are the requirements for this Medical Office Receptionist (Rover) role?expand_more
LifeStance Health is looking for candidates who meet the following requirements: High School or equivalent required; Associates or bachelor's degree preferred; Minimum of 1+ years of experience in healthcare operations, customer service, or similar role preferred; Proficient in Microsoft Office and EMRs; Valid driver's license; and Ability to travel by automobile to multiple locations.
Where is the Medical Office Receptionist (Rover) role at LifeStance Health located?expand_more
Medical Office Receptionist (Rover) at LifeStance Health is based in Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States. This is a on-site role.