Access Associate
Not Disclosed•Full-TimeOn-site
location_on23, Fowell Avenue, Ward 6, Nashua, Hillsborough County, New Hampshire, 03060, United States
About the Team
Greater Nashua Mental Health is dedicated to providing compassionate care to our community. We are looking for collaborative and curious individuals with a "can do" mentality to join our team of dedicated employees. We pride ourselves on offering a stimulating work environment where every team member contributes to the well-being of our clients.
About the Role
As an Access Associate, you will serve as the vital first point of contact for our clients and visitors. This role is essential to maintaining the smooth flow of our clinic operations. You will be the face of our organization, greeting clients, managing appointments, and handling incoming calls with a professional and respectful demeanor.
Your day will involve ensuring a seamless experience for everyone who walks through our doors. From verifying demographic and insurance information to managing the waiting area, you will play a key role in supporting our clinicians and administrative functions. Whether you are opening and closing the building or maintaining accurate records in our electronic medical record system, your work ensures our clinic is ready to provide the highest quality care.
Why Work With Us
We offer a comprehensive benefits package designed to support our team members' health and financial well-being. Our offerings include a choice of two health insurance plans, dental and vision coverage, and a 403(b) retirement plan with an agency match. We also provide generous earned time off, paid extended sick time, and 10 paid holidays plus your birthday. Additional perks include a Health Reimbursement Arrangement, tuition reimbursement, and qualification for Public Service Loan Forgiveness.
Equal Opportunity
Greater Nashua Mental Health is an Equal Opportunity Employer.
Work location
Work model: On-site
23, Fowell Avenue, Ward 6, Nashua, Hillsborough County, New Hampshire, 03060, United States
Nashua, New Hampshire
Key Responsibilities
- check_circleSchedule appointments and assist clients with follow-up scheduling needs
- check_circleMaintain clinician schedules and conference room calendars
- check_circleMonitor and manage client flow in the waiting area to ensure timely service
- check_circleOpen and close the building to ensure operational readiness and security
- check_circleMaintain accurate records in the electronic medical record system
- check_circlePerform general clerical duties to support administrative functions
- check_circleCollect copayments and outstanding balances from clients
- check_circleAnswer and route incoming calls to appropriate staff members
- check_circleGreet and check in clients while verifying demographic and insurance information
Requirements
- verifiedHigh School Diploma or GED
- verified1–2 years of customer service, administrative, or front desk experience preferred
- verifiedProficiency with Microsoft Office
- verifiedProficiency with multi-line phone systems
Nice to Have
1–2 years of customer service, administrative, or front desk experience
Benefits & Perks
check_circleChoice of 2 health insurance planscheck_circleHealth Reimbursement Arrangementcheck_circleHealth Savings Accountcheck_circleFlexible Spending Accountcheck_circleDental Insurancecheck_circleVision Insurancecheck_circleGroup Life and AD&D Insurancecheck_circleShort and Long Term Disabilitycheck_circleAccident & Critical Illness Insurancecheck_circle403(b) Retirement Plan with Agency Match
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Multi-Line Phone Systems, Electronic Medical Record.
Education: High School Diploma or GED required.
Frequently asked questions about Access Associate at Greater Nashua Mental Health
What does a Access Associate at Greater Nashua Mental Health do?expand_more
A Access Associate at Greater Nashua Mental Health is responsible for the following: Schedule appointments and assist clients with follow-up scheduling needs; Maintain clinician schedules and conference room calendars; Monitor and manage client flow in the waiting area to ensure timely service; and Open and close the building to ensure operational readiness and security.
What are the requirements for this Access Associate role?expand_more
Greater Nashua Mental Health is looking for candidates who meet the following requirements: High School Diploma or GED; 1–2 years of customer service, administrative, or front desk experience preferred; Proficiency with Microsoft Office; and Proficiency with multi-line phone systems.
Where is the Access Associate role at Greater Nashua Mental Health located?expand_more
Access Associate at Greater Nashua Mental Health is based in 23, Fowell Avenue, Ward 6, Nashua, Hillsborough County, New Hampshire, 03060, United States. This is a on-site role.
Is this Access Associate job remote, hybrid, or on-site?expand_more
Greater Nashua Mental Health has listed this Access Associate role as on-site.
How much experience is required for this Access Associate role?expand_more
Access Associate at Greater Nashua Mental Health typically requires 1–2 years of relevant experience at the entry level level.
What skills do you need for the Access Associate role at Greater Nashua Mental Health?expand_more
Key skills for Access Associate at Greater Nashua Mental Health include Microsoft Office; Multi-Line Phone Systems; and Electronic Medical Record.
What education is required for Access Associate at Greater Nashua Mental Health?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Access Associate role belong to?expand_more
Access Associate at Greater Nashua Mental Health is part of the admin job category on Recrutus.
About Greater Nashua Mental Health
Greater Nashua Mental Health operates as a comprehensive mental health care provider based in Nashua, New Hampshire. The organization delivers evidence-based services and support for individuals and families dealing with mental health and substance use disorders across the entire life cycle. As the state-designated Community Mental Health center for the greater Nashua region and all of Southern Hillsborough County, the agency serves every person who seeks assistance. Financial limitations never prevent access to care, ensuring that no one is turned away.
The organization focuses on empowering people to thrive through excellent care, active community engagement, and a dedication to innovation. Its vision aims to create a community where all individuals and families have access to the transformational, integrated mental health services required to lead hopeful and fulfilling lives. By maintaining a commitment to growth and inclusive support, Greater Nashua Mental Health addresses critical needs within its service area while fostering long-term well-being for residents throughout Southern Hillsborough County.
Browse more roles: All Greater Nashua Mental Health jobs, admin jobs on Recrutus.