Medical Front Office Assistant Neurology

Life at Ascension

Ascension is a leading nonprofit Catholic health system with a culture grounded in service, growth, care, and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you will find an inclusive and supportive environment where your contributions truly matter.

About the Role

You will work in a customer service capacity providing administrative and clerical support to patients and customers within the Neurology department at the Dell Children's Specialty Pavilion in Austin, TX. This role is essential to ensuring a smooth patient experience, serving as the first point of contact for visitors and the operational backbone for the medical team.

In this full-time, Monday-Friday position, you will greet patients and visitors, manage check-in and check-out procedures, and verify necessary documentation. Your day will involve obtaining and verifying insurance authorizations, handling medical record release requests, and scheduling appointments. You will also manage daily financial tasks, including entering charges for patient procedures, collecting co-payments, and reconciling daily reports and deposits for accuracy. This role offers a unique opportunity to support a specialized medical team while contributing to the mission of compassionate care.

Hiring Process & Safety

Prospective applicants should be vigilant against fraudulent job offers. Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Legitimate communications will always come from an @ascension.org email address, and official offers are only extended to candidates who have completed a job application through our authorized applicant tracking system.

Equal Opportunity

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, national origin, citizenship, age, disability, genetic information, veteran status, marital status, or any other legally protected status in accordance with applicable federal, state, and local laws.

Note: The employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.