Marketing Operations Coordinator
Not Disclosed•Full-TimeRemote
location_onNorthwestern Memorial Hospital, 251, East Huron Street, Magnificent Mile, Near North Side, Chicago, North Chicago Township, Cook County, Illinois, 60611, United States
About Potbelly
What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. At Potbelly, good vibes and great careers are a way of life. We believe that toasty sandwiches are only as good as the people behind them, and we are looking for friendly, outgoing individuals who thrive in a fast-paced, friendly environment to join our growing Potbelly Nation.
About the Role
The Marketing Operations Coordinator serves as the central hub for creative request intake, prioritization, scheduling, and launch coordination within the Brand Marketing team. Reporting to the Senior Director, Brand Marketing, this role ensures that Potbelly's brand calendar initiatives and creative deliverables move from intake to launch with clarity, speed, and accuracy.
You will own the tools, trackers, and process discipline that drive predictable execution across all creative channels, including paid, owned, earned, and in-shop materials. By maintaining key calendar and reporting documents, you will support processes for aligning stakeholders on promotions and key initiatives. The position also involves managing complex matrices for print vendors to ensure all work is planned effectively, executed on time, and delivered with operational excellence.
Hiring Process
We encourage all individuals to submit their applications for this position. Applications are accepted until August 31, 2026.
Location & Work Model
This position is based at the Support Center. While Potbelly supports remote work in many areas, please note that due to state-specific regulatory requirements, we do not currently support remote work from Alaska, California, or Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.
Our Culture & Commitment to Diversity
Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in our team, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.
We are an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state, or local law.
Work location
Work model: Remote
Northwestern Memorial Hospital, 251, East Huron Street, Magnificent Mile, Near North Side, Chicago, North Chicago Township, Cook County, Illinois, 60611, United States
Chicago, Illinois
Key Responsibilities
- check_circlePartner with Brand team to maintain a forward-looking marketing calendar
- check_circleOwn the intake process for all creative requests and manage development trackers
- check_circleCoordinate milestones, approvals, and handoffs across teams and vendors
- check_circleLead project cadence including kickoffs, status meetings, and follow-ups
- check_circleTrack risks, dependencies, and timelines across multiple initiatives
- check_circleMaintain reporting for campaign pipeline, timelines, and operational health
- check_circleCoordinate with internal teams and external vendors to manage file handoffs
- check_circleManage complex print and in-shop execution matrices for operational excellence
Requirements
- verifiedBachelor's degree in Marketing, Business, Communications, or related field preferred
- verified2–5+ years of experience in marketing operations, creative operations, project management, or agency traffic roles
- verifiedProficiency in project management tools (Smartsheet, Asana, Jira, etc.)
- verifiedAbility to work from a US state other than Alaska, California, or Hawaii
Nice to Have
Bachelor's degree in Marketing, Business, Communications, or related field. Experience in QSR, retail, hospitality, or consumer brands.
Benefits & Perks
check_circleMedical, Dental & Vision Insurancecheck_circleDomestic Partnership Benefitscheck_circlePaid Parental Leavecheck_circleFSA and HSA with Employer ContributionCommuter Benefit Program
Similar Job Opportunities
Skills, education and keywords
Skills: Smartsheet, Asana, Jira.
Education: Bachelor's degree in Marketing, Business, Communications, or related field preferred.
Frequently asked questions about Marketing Operations Coordinator at Potbelly Sandwich Works
What does a Marketing Operations Coordinator at Potbelly Sandwich Works do?expand_more
In this Marketing Operations Coordinator at Potbelly Sandwich Works role, you will partner with brand team to maintain a forward-looking marketing calendar; own the intake process for all creative requests and manage development trackers; coordinate milestones, approvals, and handoffs across teams and vendors; and lead project cadence including kickoffs, status meetings, and follow-ups.
What are the requirements for this Marketing Operations Coordinator role?expand_more
To qualify for the Marketing Operations Coordinator at Potbelly Sandwich Works position, applicants should have: Bachelor's degree in Marketing, Business, Communications, or related field preferred; 2–5+ years of experience in marketing operations, creative operations, project management, or agency traffic roles; Proficiency in project management tools (Smartsheet, Asana, Jira, etc.); and Ability to work from a US state other than Alaska, California, or Hawaii.
Where is the Marketing Operations Coordinator role at Potbelly Sandwich Works located?expand_more
Marketing Operations Coordinator at Potbelly Sandwich Works is based in Northwestern Memorial Hospital, 251, East Huron Street, Magnificent Mile, Near North Side, Chicago, North Chicago Township, Cook County, Illinois, 60611, United States. This is a remote role.
Is this Marketing Operations Coordinator job remote, hybrid, or on-site?expand_more
Potbelly Sandwich Works has listed this Marketing Operations Coordinator role as remote.
How much experience is required for this Marketing Operations Coordinator role?expand_more
Marketing Operations Coordinator at Potbelly Sandwich Works typically requires 2–5 years of relevant experience at the mid level level.
What skills do you need for the Marketing Operations Coordinator role at Potbelly Sandwich Works?expand_more
Key skills for Marketing Operations Coordinator at Potbelly Sandwich Works include Smartsheet; Asana; and Jira.
What education is required for Marketing Operations Coordinator at Potbelly Sandwich Works?expand_more
Educational requirements for this role: Bachelor's degree in Marketing, Business, Communications, or related field preferred.
What category does the Marketing Operations Coordinator role belong to?expand_more
Marketing Operations Coordinator at Potbelly Sandwich Works is part of the pr, advertising & marketing job category on Recrutus.