Manager, Engineering Intelligence

About the Team

At Redfin, we are revolutionizing the $75 billion real estate industry by using data, beautiful software, and innovative design to put customers first. While our Frameworks team builds the foundation and our SREs run the systems, the Engineering Intelligence (EI) team ensures we learn and adapt. Our mission is to transform operational data into a strategic asset, empowering engineers to connect high-quality signals from incidents and observability into a centralized, AI-driven intelligence layer.

About the Role

As the Manager for the Engineering Intelligence team, you will lead the function that moves Redfin from reactive troubleshooting to proactive system evolution. Your work will ensure that the manual wins of an embedded SRE today become the automated safeguards for every team tomorrow, allowing us to scale expertise globally and reclaim engineering velocity.

You will grow and advocate for a multi-disciplinary team, fostering an environment where engineers transition from manual support to building an intelligence-first culture. By leveraging AI to correlate disparate technical signals, you will architect "early warning systems" and automated guardrails that detect regressions in real-time. Your goal is to turn passive logs and metrics into a proprietary moat that makes the entire organization smarter with every ship, ensuring safety is an inherent property of our global delivery pipeline.

Hiring Process

To join our team, candidates will engage in a structured interview process designed to assess both technical vision and cultural fit. This typically includes an initial conversation to discuss your background and leadership philosophy, followed by a deep dive into your experience with Site Reliability Engineering and AI-driven reliability practices. The process concludes with a team fit session to ensure alignment with our "Guide" philosophy and commitment to constructive respect.

Equal Opportunity

Redfin is an equal opportunity employer. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status, or any other characteristic protected by state or federal law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring reasonable accommodations in completing the application or participating in the process should contact our Human Resources team.

Note: For Los Angeles County and San Francisco candidates, qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.