Licensed Property & Casualty Insurance Agent - Remote USA

About the Team

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, starting with the talent behind the experience. We are proud to be a Great Place to Work certified company in the United States, recognized for our amazing purpose, team, and culture.

As a member of our Remote CX team, you will join a global family of curious, lifelong learners guided by our core values. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology, ensuring all employees feel valued, belonging, and comfortable being their authentic selves at work.

About the Role

As a Licensed Property & Casualty Insurance Agent working remotely, you will be a vital part of bringing humanity to business. Your potential has a place here, where you will take ownership of resolving escalated or complex calls from customers. Whether you are providing quick answers, consulting on products with compassion, or resolving issues with a smile, you will be the difference between an average customer experience and an exceptional one.

During a typical day, you will answer incoming communications, conduct research to resolve customer issues, and occasionally engage in upselling products or services to existing customers. You will report to a Team Lead and contribute directly to the success of the customer experience and the overall team.

Your Journey with TTEC

We are committed to helping you build the skills and confidence to succeed from day one and throughout your career. Your training experience includes engaging, instructor-led online sessions using both webcam video and audio, allowing you to connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor-led training and encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you will have access to individualized coaching and thousands of free courses to support your growth. While skills can be learned, your caring and supportive nature is what truly sets you apart. We offer continuing education paid for by TTEC and a supportive environment for your career and professional development.

Hiring Process & Application

We are regularly hiring for this role. To apply, please visit our careers page for more information. Please note that our TTEC Remote CX team currently has 36 preferred residency states. We are not hiring from Alaska, California, Hawaii, Montana, or outside of the United States. Additionally, residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington D.C. are currently not eligible for this specific remote position.

Equal Opportunity Employer

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace diversity as our strength, enabling us to view things from different vantage points and allowing you to bring value to the table in your own unique way.