Lead Field Service Representative - Power/Electrical

About Schneider Electric

Great people make Schneider Electric a great company. We are an IMPACT Maker organization where sustainability ambition turns into action at the intersection of automation, electrification, and digitization. With €40 billion in global revenue and over 150,000 employees in 100+ countries, we are committed to turning our vision of a more resilient, efficient, and sustainable world into reality.

Our values—Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork—are the foundation of our culture. We believe our differences make us stronger and are committed to championing inclusivity in everything we do. Schneider Electric aspires to be the most inclusive and caring company in the world, providing equitable opportunities to everyone everywhere.

About the Role

Field Service Representatives play an impactful role within our organization, serving as the future of Schneider Electric. You will be a problem solver, customer-focused professional passionate about the work you do. This position ensures our organizational department maintains the correct level of Technical Service experience to support all customers at an advanced level of complexity.

While this role does not carry direct management responsibility, you will provide assistance to the Services Manager by coaching, mentoring, and guiding other field associates in the district. You will take on leadership responsibilities in customer interactions and manage key accounts. You will be expected to work independently, using your judgment to solve complex technical problems during start-up, commissioning, and maintenance of Company and third-party manufactured equipment.

Your Day-to-Day

You will collaborate with customers, team members, and third-party partners in a variety of dynamic environments. Your work involves performing assembly, startup, diagnostics, repairs, and preventive maintenance. You will develop innovative solutions for complex technical issues, research and recommend new products or upgrades, and produce leads for Service Support. Additionally, you will train customers on equipment features and produce accurate test reports and project summaries.

This is a site-based position with occasional nonstandard hours, where most work occurs at customer sites. You will operate within division policy guidelines, ensuring compliance with all safety policies and procedures while handling multiple tasks simultaneously.

Our Commitment to You

We are proud to offer direct product training and training on all digital and physical tools associated with your work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

Within your first 180 days, you will experience a unique, team-oriented welcome with 8 weeks of in-person training at our state-of-the-art facility in Dallas, TX, with all expenses paid. Upon returning from training, you will continue with online modules and be paired with a local area mentor for on-the-job training.

Hiring Process

To be considered for this position, you must submit an online application. This position will remain posted until filled. We invite you to learn more about our culture and hear from current Field Service Representatives via our career resources.

Equal Opportunity & Culture

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

We uphold the highest standards of ethics and compliance. Our Trust Charter serves as our Code of Conduct, demonstrating our commitment to ethics, safety, sustainability, quality, and cybersecurity. We mirror the diversity of the communities in which we operate and ensure all employees feel uniquely valued and safe to contribute their best.