Lead Concierge
Not Disclosed•Full-TimeOn-site
location_onNorth Front Street, Aledo, Parker County, Texas, 76008, United States
Company Overview
Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are committed to delivering a consistent, polished, and hospitality-driven experience for our associates, residents, and clients.
About the Role
We are seeking an experienced, confident, and service-driven Lead Concierge to oversee front desk operations and lead a dedicated concierge team. This role serves as the primary on-site leader and liaison between property management and the concierge team, ensuring service excellence, accountability, and operational consistency.
As the face of the property, you will set the standard for professionalism while delivering exceptional, anticipatory service to residents, guests, and prospects. Your day will involve managing team schedules, conducting performance coaching, and fostering a positive, service-focused culture. You will act as the primary point of contact for resolving resident concerns and ensuring compliance with uniform and presentation standards.
Equal Opportunity
Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to building strong teams, meaningful connections, and a culture rooted in service.
Work location
Work model: On-site
North Front Street, Aledo, Parker County, Texas, 76008, United States
Aledo, Texas
Key Responsibilities
- check_circleOversee front desk operations and lead the concierge team
- check_circleServe as the primary liaison between property management and the concierge team
- check_circleManage team schedules and oversee accurate weekly payroll submission
- check_circleConduct staff meetings and one-on-one check-ins focused on performance and development
- check_circleImplement performance coaching, corrective action, and accountability measures
- check_circleDevelop, update, and enforce concierge SOPs to improve service quality
- check_circleMonitor lobby activity, surveillance cameras, and conduct property walks to ensure safety
- check_circleLog, track, and audit resident packages and deliveries
- check_circleAddress resident concerns and complaints promptly and professionally
- check_circleAssist with coordinating amenity and resident service requests
Requirements
- verifiedMinimum of five years of hospitality or luxury customer service experience
- verifiedPrior leadership or supervisory experience required
- verifiedMinimum of two years of experience in hospitality, luxury residential, multifamily, or upscale hotel environments
Nice to Have
Minimum of two years of experience in a fast-paced, customer-facing luxury retail or service environment.
Similar Job Opportunities
Frequently asked questions about Lead Concierge at Stratton Amenities
What does a Lead Concierge at Stratton Amenities do?expand_more
A Lead Concierge at Stratton Amenities is responsible for the following: Oversee front desk operations and lead the concierge team; Serve as the primary liaison between property management and the concierge team; Manage team schedules and oversee accurate weekly payroll submission; and Conduct staff meetings and one-on-one check-ins focused on performance and development.
What are the requirements for this Lead Concierge role?expand_more
To qualify for the Lead Concierge at Stratton Amenities position, applicants should have: Minimum of five years of hospitality or luxury customer service experience; Prior leadership or supervisory experience required; and Minimum of two years of experience in hospitality, luxury residential, multifamily, or upscale hotel environments.
Where is the Lead Concierge role at Stratton Amenities located?expand_more
Lead Concierge at Stratton Amenities is based in North Front Street, Aledo, Parker County, Texas, 76008, United States. This is a on-site role.
Is this Lead Concierge job remote, hybrid, or on-site?expand_more
Stratton Amenities has listed this Lead Concierge role as on-site.
How much experience is required for this Lead Concierge role?expand_more
Candidates for Lead Concierge at Stratton Amenities should have lead.
What category does the Lead Concierge role belong to?expand_more
Lead Concierge at Stratton Amenities is part of the hospitality & catering job category on Recrutus.