Lead, Client Success
Not Disclosed•Full-TimeRemote
location_onPlanifyr
About the Role
The Lead, Client Success is a senior individual contributor dedicated to independently managing a defined book of mid-tier client accounts or agency relationships. Operating without dedicated sales support, this role serves as the primary point of contact for all delivery, tactical questions, and operational needs. You will own the full lifecycle of client engagement, from day-to-day execution and communication to renewals and project management, ensuring accurate and timely fulfillment of all contractual commitments.
This position exists to drive retention and long-term account value by building strong, trust-based relationships. You will partner closely with commercial leadership to define growth targets and success metrics, acting as the bridge between client expectations and internal delivery capabilities. The role requires a unique blend of analytical rigor and client-facing communication, translating complex data methodologies into clear, actionable insights for clients.
About Comscore
At Comscore, we are pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this mission are our people, who work together to simplify the complex on behalf of our clients and partners. Though our roles and skills are varied, we are united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership.
Comscore is a trusted partner for planning, transacting, and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top, and theatrical viewership intelligence with advanced audience insights, we allow media buyers and sellers to quantify their multiscreen behavior. As a proven leader in measuring digital and set-top box audiences and advertising at scale, we are the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement.
Equal Opportunity
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or any other characteristic protected by law. To comply with federal law, Comscore participates in E-Verify, and successful candidates must pass the E-Verify process after hire.
Work location
Work model: Remote
Planifyr
Key Responsibilities
- check_circleOwn a book of mid-tier accounts and act as primary point of contact for delivery and operational needs
- check_circleDrive accurate and timely delivery of client deliverables including reporting and campaign summaries
- check_circlePerform data QA and review outputs to ensure accuracy and alignment with client expectations
- check_circleOwn contract renewals and prepare materials including service summaries and value narratives
- check_circleIdentify upsell opportunities and alert commercial leaders where incremental value aligns with client needs
- check_circleManage all project timelines, deliverables, progress tracking, and coordination for client work
- check_circleReview data outputs to highlight key themes and communicate complex methodologies in client-friendly language
- check_circleLead client calls, QBRs, campaign reviews, and check-ins to maintain strong relationships
Requirements
- verifiedBachelor's degree in Business, Marketing, Communications, Analytics, or related field
- verified4–6+ years of experience in client services, account management, analytics, or a similar data-driven role
- verifiedFamiliarity with Comscore tools, data structures, or digital measurement methodologies preferred
- verifiedMust pass E-Verify process
Nice to Have
Familiarity with Comscore tools, data structures, or digital measurement methodologies.
Similar Job Opportunities
Skills, education and keywords
Skills: Comscore Tools, Data Structures, Digital Measurement Methodologies.
Education: Bachelor's degree in Business, Marketing, Communications, Analytics, or related field required.
Frequently asked questions about Lead, Client Success at Comscore, Inc.
What does a Lead, Client Success at Comscore, Inc. do?expand_more
A Lead, Client Success at Comscore, Inc. is responsible for the following: Own a book of mid-tier accounts and act as primary point of contact for delivery and operational needs; Drive accurate and timely delivery of client deliverables including reporting and campaign summaries; Perform data QA and review outputs to ensure accuracy and alignment with client expectations; and Own contract renewals and prepare materials including service summaries and value narratives.
What are the requirements for this Lead, Client Success role?expand_more
To qualify for the Lead, Client Success at Comscore, Inc. position, applicants should have: Bachelor's degree in Business, Marketing, Communications, Analytics, or related field; 4–6+ years of experience in client services, account management, analytics, or a similar data-driven role; Familiarity with Comscore tools, data structures, or digital measurement methodologies preferred; and Must pass E-Verify process.
Where is the Lead, Client Success role at Comscore, Inc. located?expand_more
Lead, Client Success at Comscore, Inc. is based in Planifyr. This is a remote role.
Is this Lead, Client Success job remote, hybrid, or on-site?expand_more
Comscore, Inc. has listed this Lead, Client Success role as remote.
How much experience is required for this Lead, Client Success role?expand_more
Lead, Client Success at Comscore, Inc. typically requires 4–6 years of relevant experience at the lead level.
What skills do you need for the Lead, Client Success role at Comscore, Inc.?expand_more
Key skills for Lead, Client Success at Comscore, Inc. include Comscore Tools; Data Structures; and Digital Measurement Methodologies.
What education is required for Lead, Client Success at Comscore, Inc.?expand_more
Educational requirements for this role: Bachelor's degree in Business, Marketing, Communications, Analytics, or related field required.
What category does the Lead, Client Success role belong to?expand_more
Lead, Client Success at Comscore, Inc. is part of the sales job category on Recrutus.