Lead AI Engineer (Gen AI Platform Services)

About the Team

At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, we have been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent, along with our deep experience in machine learning, position us to be at the forefront of enterprises leveraging AI.

The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with partners across the company to advance the state of the art in science and AI engineering. We build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI in responsible and scalable ways for the highest leverage impact.

About the Role

In this role, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses. You will partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.

You will design, develop, test, deploy, and support AI software components, including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability. You will invent and introduce state-of-the-art LLM optimization techniques to improve the performance, scalability, cost, latency, and throughput of large-scale production AI systems. Additionally, you will contribute to the technical vision and the long-term roadmap of foundational AI systems at Capital One.

We are looking for someone who loves to build systems, takes pride in the quality of their work, and shares our passion to do the right thing. You will adapt quickly and thrive on bringing clarity to big, undefined problems, digging deep to uncover the root of problems and articulating findings concisely. You will be a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown.

Hiring Process

This role is expected to accept applications for a minimum of 5 business days. No agencies please. If you require an accommodation to apply, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. We promote a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws. Capital One Financial is made up of several different entities; please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).