Lead AI Engineer (AI Foundations, LLM Customization and Finetuning)

About Capital One and AI

At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, we have been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent, along with our deep experience in machine learning, position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking.

We are committed to continuing to build world-class applied science and engineering teams to deliver industry-leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. In this role, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

About the Team

The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with partners across the company to advance the state of the art in science and AI engineering. We build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI in responsible and scalable ways for the highest leverage impact.

The Role and Culture

This position is for a Lead AI Engineer focused on AI Foundations, LLM Customization, and Finetuning. You will partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.

You will be expected to design, develop, test, deploy, and support AI software components, including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability. A key part of your mission is to invent and introduce state-of-the-art LLM optimization techniques to improve the performance, scalability, cost, latency, and throughput of large-scale production AI systems.

We are looking for individuals who love to build systems, take pride in the quality of their work, and share our passion to do the right thing. You should have a passion for staying abreast of the latest research and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. You will adapt quickly and thrive on bringing clarity to big, undefined problems, loving to ask questions and dig deep to uncover the root of problems. You must possess the courage to share new ideas even when they are unproven and be a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown.

Hiring Process and Application

Capital One is committed to a fair and inclusive hiring process. We consider qualified applicants regardless of background. If you have visited our website in search of information on employment opportunities or to apply for a position and require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity and Legal

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.