Lead AI Engineer (AI Foundations, LLM Customization and Finetuning)

About the Mission

At Capital One, we are creating responsible and reliable AI systems to change banking for good. For years, we have been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking.

We are committed to building world-class applied science and engineering teams to deliver industry-leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. In this role, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and the businesses that rely on our products.

About the Team

The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with partners across the company to advance the state of the art in science and AI engineering. We build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI in responsible and scalable ways for the highest leverage impact.

The Role

As a Lead AI Engineer, you will partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. You will design, develop, test, deploy, and support AI software components, including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability.

You will invent and introduce state-of-the-art LLM optimization techniques to improve the performance, scalability, cost, latency, and throughput of large-scale production AI systems. Additionally, you will contribute to the technical vision and the long-term roadmap of foundational AI systems at Capital One.

Who You Are

You love to build systems, take pride in the quality of your work, and share our passion to do the right thing. You want to work on problems that will help change banking for good. You have a passion for staying abreast of the latest research and an ability to intuitively understand scientific publications, judiciously applying novel techniques in production.

You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems, articulating your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. You are deeply technical, possessing a strong foundation in engineering and mathematics, with expertise in hardware, software, and AI that enables you to see and exploit optimization opportunities that others miss. You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown.

Hiring Process

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. We promote a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws. If you require an accommodation to apply, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.