IT Support Associate II
Not Disclosed•Full-TimeOn-site
location_onSouth College Road, Wilmington, New Hanover County, North Carolina, 28403, United States
About the Team
Operations is at the heart of Amazon's business, known for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do—whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Culture & Environment
Amazonians don't wear suits and ties. Come as you are because jeans, t-shirts, sneakers, and sometimes a neon safety vest will be your daily outfit. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Hiring Process & Accommodations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information.
Learn More
Learn more about Amazon in Andy Jassy's most recent letter to shareholders at aboutamazon.com.
Work location
Work model: On-site
South College Road, Wilmington, New Hanover County, North Carolina, 28403, United States
Wilmington, North Carolina
Key Responsibilities
- check_circleAssist in training new hires on technical systems
- check_circleTroubleshoot integrated and interdependent computer systems
- check_circleSupport customers from multiple buildings and remote locations
- check_circleContinuously learn and apply new technologies to support operations
- check_circleAllocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
- check_circleHandle support requests and procedures across the network
Requirements
- verified1+ years of Windows, Mac or Linux Operating systems support experience
- verifiedCompTIA A+ certification preferred
- verifiedCompTIA Network+ certification preferred
- verifiedCisco/CCNA certification preferred
- verifiedLinux (Redhat) experience preferred
- verifiedMicrosoft hardware installation experience preferred
- verifiedAWS experience preferred
Nice to Have
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Benefits & Perks
check_circleComprehensive healthcare benefits starting on Day 1check_circleMatching 401(k) programcheck_circleUp to 20 weeks of paid parental leavecheck_circleEAP, Mental Health Support, and Medical Advice Line
Similar Job Opportunities
Frequently asked questions about IT Support Associate II at Amazon
What does a IT Support Associate II at Amazon do?expand_more
A IT Support Associate II at Amazon is responsible for the following: Assist in training new hires on technical systems; Troubleshoot integrated and interdependent computer systems; Support customers from multiple buildings and remote locations; and Continuously learn and apply new technologies to support operations.
What are the requirements for this IT Support Associate II role?expand_more
Amazon is looking for candidates who meet the following requirements: 1+ years of Windows, Mac or Linux Operating systems support experience; CompTIA A+ certification preferred; CompTIA Network+ certification preferred; Cisco/CCNA certification preferred; Linux (Redhat) experience preferred; and Microsoft hardware installation experience preferred.
Where is the IT Support Associate II role at Amazon located?expand_more
IT Support Associate II at Amazon is based in South College Road, Wilmington, New Hanover County, North Carolina, 28403, United States. This is a on-site role.
Is this IT Support Associate II job remote, hybrid, or on-site?expand_more
Amazon has listed this IT Support Associate II role as on-site.
How much experience is required for this IT Support Associate II role?expand_more
IT Support Associate II at Amazon typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the IT Support Associate II role at Amazon?expand_more
Key skills for IT Support Associate II at Amazon include Windows; Mac; Linux; Redhat; Aws; Comp Tia A+; Comp Tia Network+; and Cisco/ccna.
What category does the IT Support Associate II role belong to?expand_more
IT Support Associate II at Amazon is part of the it job category on Recrutus.