IT Support Engineer I, OTS - Field Delivery
Not Disclosed•Full-TimeOn-site
location_onHillen Street, Penn-Fallsway, Baltimore, Maryland, 21202, United States
About Operations Technology Solutions
Operations is at the heart of Amazon's business, known for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do—whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. This role involves supporting customers from multiple buildings in the area, as well as remote customers, and may require traveling within your local or regional area.
What We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We maintain a casual dress code at each of our locations; jeans, t-shirts, safety shoes, and at times a neon safety vest will be your daily outfit.
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information.
Work location
Work model: On-site
Hillen Street, Penn-Fallsway, Baltimore, Maryland, 21202, United States
Baltimore, Maryland
Similar Job Opportunities
Skills, education and keywords
Skills: Windows Server, Ad, DFS, Print Services, SCCM, PC Repair, DNS, DHCP, SSL, Osi Model.
Education: High school or equivalent diploma required; Bachelor's degree in IT, computer science or equivalent preferred.
Frequently asked questions about IT Support Engineer I, OTS - Field Delivery at Amazon
What does a IT Support Engineer I, OTS - Field Delivery at Amazon do?expand_more
A IT Support Engineer I, OTS - Field Delivery at Amazon is responsible for the following: Ensure infrastructure networking and computing systems remain available during production hours; Identify root causes of operational issues and process inefficiencies to drive improvement; Design and implement technical solutions for computer hardware and operating systems; and Coordinate local technical projects and support customers from multiple buildings.
What are the requirements for this IT Support Engineer I, OTS - Field Delivery role?expand_more
To qualify for the IT Support Engineer I, OTS - Field Delivery at Amazon position, applicants should have: High school or equivalent diploma; 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM); 2+ years of troubleshooting in a multi-user high availability environment; 2+ years of PC repair, troubleshooting, deployment and liquidation; 1+ years of IT client, server, and network service delivery; and 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP).