
location_onTreasure Town Inn, 5320, Casino Strip Resort Boulevard, Commerce, Tunica County, Mississippi, 38664, United States
This position serves as a vital link in the daily operations of our hotel, ensuring a diverse workforce runs smoothly while maintaining the highest standards of guestroom cleanliness. The role is designed to create exceptional guest experiences by overseeing the quality of our rooms and fostering a supportive, high-performing team environment.
You will act as a mentor and leader, providing counseling and support to team members to help them meet their responsibilities and integrate fully into the team culture. Your day involves inspecting guest rooms to verify cleaning standards, expediting special requests from the Front Desk, and attending management meetings to align on operational goals. A key part of your mission is to motivate employees to deliver superior customer service, ensuring that every interaction reflects Horseshoe's Spotlight 5 behaviors: initiating friendly greetings, maintaining a positive attitude, checking for satisfaction, and providing warm farewells.
Candidates with previous housekeeping experience and strong interpersonal skills are encouraged to apply. The role requires the ability to work independently and collaboratively, with a focus on calm, rational decision-making during guest or employee conflicts.
We are committed to building a diverse and inclusive workplace. We consider qualified applicants regardless of background and encourage bilingual candidates (Spanish) to apply.
Work model: On-site
Treasure Town Inn, 5320, Casino Strip Resort Boulevard, Commerce, Tunica County, Mississippi, 38664, United States
Mississippi
Knowledge of Housekeeping operation. Computer software knowledge to include Word and Excel. Working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines. Bilingual (Spanish).