In Room Dining Captain
Not Disclosed•Part-TimeOn-site
location_onKamehameha Highway, Honolulu County, Hawaii, 96731, United States
About the Team
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world's top hospitality professionals who curate lifelong memories, believing that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service the world over, proud of delivering excellence in the care and comfort of our guests.
About the Role
Your role at The Ritz-Carlton Oahu Turtle Bay is to ensure that the "Gold Standards" of the brand are delivered graciously and thoughtfully every day. These standards are the foundation of The Ritz-Carlton, guiding us to be better than the next, and are what have earned us a reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify our Employee Promise, Credo, and Service Values.
In this position, you will be the vital link between our guests and our culinary teams. You will communicate service needs to chefs and stewards throughout functions, ensuring that banquet rooms, restaurants, and coffee breaks are ready for service. Your day involves setting tables according to event types and service standards, inspecting the cleanliness and presentation of all china, glass, and silver, and ensuring proper centerpieces are displayed. You will also manage the financial side of group functions by calculating total charges and presenting checks to group contacts for payment.
Guest satisfaction is paramount; you will check in with guests to ensure their needs are met and communicate any additional meal requirements, allergies, dietary needs, or special requests directly to the kitchen. Beyond service, you will maintain the cleanliness of work areas throughout the day and uphold our culture by welcoming and acknowledging all guests according to company standards. You will speak with others using clear and professional language, answer telephones with appropriate etiquette, and develop positive working relationships to support the team in reaching common goals.
Hiring Process
We are looking for candidates with at least 2 years of related work experience and 1 year of supervisory experience. If you are ready to join a portfolio of brands with Marriott International, we invite you to apply. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Work location
Work model: On-site
Kamehameha Highway, Honolulu County, Hawaii, 96731, United States
Hawaii
Key Responsibilities
- check_circleCommunicate service needs to chefs and stewards throughout functions
- check_circlePrepare and present checks to group contacts for payment
- check_circleEnsure banquet rooms, restaurants, and coffee breaks are ready for service
- check_circleInspect the cleanliness and presentation of all china, glass, and silver prior to use
- check_circleSet tables according to type of event and service standards
- check_circleCommunicate additional meal requirements, allergies, and dietary needs to the kitchen
- check_circleCheck in with guests to ensure satisfaction
- check_circleMaintain cleanliness of work areas throughout the day
- check_circleWelcome and acknowledge all guests according to company standards
- check_circleMove, lift, carry, push, pull, and place objects weighing up to 25 pounds
Requirements
- verifiedHigh school diploma or G.E.D. equivalent
- verifiedAt least 2 years of related work experience
- verifiedAt least 1 year of supervisory experience
Similar Job Opportunities
Skills, education and keywords
Education: High school diploma or G.E.D. equivalent preferred.
Frequently asked questions about In Room Dining Captain at Marriott International
What does a In Room Dining Captain at Marriott International do?expand_more
A In Room Dining Captain at Marriott International is responsible for the following: Communicate service needs to chefs and stewards throughout functions; Prepare and present checks to group contacts for payment; Ensure banquet rooms, restaurants, and coffee breaks are ready for service; and Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
What are the requirements for this In Room Dining Captain role?expand_more
To qualify for the In Room Dining Captain at Marriott International position, applicants should have: High school diploma or G.E.D. equivalent; At least 2 years of related work experience; and At least 1 year of supervisory experience.
Where is the In Room Dining Captain role at Marriott International located?expand_more
In Room Dining Captain at Marriott International is based in Kamehameha Highway, Honolulu County, Hawaii, 96731, United States. This is a on-site role.
Is this In Room Dining Captain job remote, hybrid, or on-site?expand_more
Marriott International has listed this In Room Dining Captain role as on-site.
How much experience is required for this In Room Dining Captain role?expand_more
In Room Dining Captain at Marriott International typically requires 2+ years of relevant experience at the mid level level.
What education is required for In Room Dining Captain at Marriott International?expand_more
Educational requirements for this role: High school diploma or G.E.D. equivalent preferred.
What category does the In Room Dining Captain role belong to?expand_more
In Room Dining Captain at Marriott International is part of the hospitality & catering job category on Recrutus.