Hotel/Motel Front Desk Supervisor
Not Disclosed•Full-TimeOn-site
location_onValero, 7213, North Ingram Avenue, Fresno, Fresno County, California, 93650, United States
About the Role
As a Front Office Supervisor, you will serve as the operational backbone of our hotel's guest experience. This position is dedicated to ensuring the seamless coordination of all front desk activities, from reservations and guest services to telephone operations. You will directly supervise front office personnel, fostering a culture of attentiveness, friendliness, and courtesy that defines our service standards.
Your day involves more than just managing schedules; you will be the first line of defense in resolving guest issues efficiently while maintaining the highest level of hospitality. By cross-training staff and monitoring daily operations, you ensure that the front office runs smoothly, maximizing room revenue and occupancy through vigilant monitoring of room status and local events. You will act as a vital link between the front desk, housekeeping, and maintenance departments, ensuring accurate communication and a unified approach to guest satisfaction.
Work location
Work model: On-site
Valero, 7213, North Ingram Avenue, Fresno, Fresno County, California, 93650, United States
Fresno, California
Key Responsibilities
- check_circleSupervise front office personnel and coordinate with housekeeping and maintenance
- check_circleDirect activities of front desk, reservations, guest services, and telephone areas
- check_circlePrepare monthly reports and budget for the front office department
Similar Job Opportunities
Skills, education and keywords
Education: High School diploma or equivalent.
Frequently asked questions about Hotel/Motel Front Desk Supervisor at Star Hospitality Group
What does a Hotel/Motel Front Desk Supervisor at Star Hospitality Group do?expand_more
In this Hotel/Motel Front Desk Supervisor at Star Hospitality Group role, you will supervise front office personnel and coordinate with housekeeping and maintenance; direct activities of front desk, reservations, guest services, and telephone areas; prepare monthly reports and budget for the front office department; and maintain master key control and verify accurate room status information.
What are the requirements for this Hotel/Motel Front Desk Supervisor role?expand_more
To qualify for the Hotel/Motel Front Desk Supervisor at Star Hospitality Group position, applicants should have: High School diploma or equivalent; and Minimum 3 months of previous experience in customer service, front desk service, or other related fields.
Where is the Hotel/Motel Front Desk Supervisor role at Star Hospitality Group located?expand_more
Hotel/Motel Front Desk Supervisor at Star Hospitality Group is based in Valero, 7213, North Ingram Avenue, Fresno, Fresno County, California, 93650, United States. This is a on-site role.