Help Desk Tier 2 Analyst

About the Opportunity

CACI is seeking professional, customer-oriented candidates to join our dedicated FEMA Help Desk team. In this role, you will serve as a vital link in ensuring the safety of our nation by providing responsive, accurate, and high-quality support for critical financial systems. You will work within a fast-paced, challenging environment where the ability to quickly learn new business processes and troubleshoot system functionality is essential.

About the Role

As a FEMA Help Desk Tier 2 Analyst, you will be a key member of a support team acting as the single point of contact for end-users. You will collaborate with Tier 1 and Tier 2 analysts to provide technical oversight, supporting both internal and external users across multiple FEMA systems. Your day-to-day involves diagnosing and resolving complex incidents, conducting root cause analysis, and offering expert technical advice to management and specialists. You will engage with users via telephone, email, Microsoft Teams, and our Service Desk ticketing tool, constantly seeking ways to improve customer service communications and relationships.

This position operates on a hybrid model, requiring you to work 3 days a week at either the National Harbor or Orlando, FL location. You will have the autonomy to manage your time effectively while contributing to a high-performing group driven by a higher purpose.

Our Culture

At CACI, we place character and innovation at the center of everything we do. We foster a culture of integrity where every employee is valued for their unique contributions. You will join a team dedicated to advancing our nation's most critical missions, with access to robust learning resources and a unique flexible time off benefit to support your personal and professional ambitions. We are committed to continuous growth, offering opportunities to break new ground in your career while building on our legacy of business success.

Hiring Process & Application

To be considered for this role, candidates must be able to obtain a FEMA Entrance on Duty (EOD) clearance. We invite qualified applicants to apply and join our mission. CACI is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.