Help Desk - Temp
Not Disclosed•TemporaryOn-site
location_onSouth Saint Clair Street, Middle Grounds, Toledo, Lucas County, Ohio, 43601, United States
About the Role
This position serves as a pivotal leadership point within the IT Help Desk, bridging the gap between technical execution and team management. You will be responsible for the oversight, mentoring, and hiring of IT Help Desk Student-Workers, ensuring the team operates with high efficiency and morale. Beyond managing the student workforce, you will act as a primary point of contact for complex technology support, analyzing incoming calls, determining appropriate escalation paths, and ensuring customer satisfaction through proactive follow-up.
The role is integral to the strategic vision of IT services, requiring you to align daily operations with institutional objectives. You will interact with key internal stakeholders and external entities to ensure technology support services are robust and responsive. This position demands a balance of hands-on troubleshooting and high-level coordination, including managing work schedules, maintaining confidentiality in the Banner program, and reporting critical information to the Assistant Manager of IT Academic and Healthcare Support.
Work Environment & Culture
As a member of the University of Toledo Health Science Campus, you will contribute to a culture dedicated to attracting and retaining top talent while fostering an environment of respect. The University is committed to the highest levels of health and well-being, maintaining a tobacco-free campus. We strive to create an inclusive workplace where individuals from diverse backgrounds can thrive.
Equal Opportunity & Accommodations
The University of Toledo is an equal opportunity employer and does not discriminate in employment or educational programs on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. We are dedicated to providing reasonable accommodations to individuals with disabilities. If you require accommodation to complete the application, testing, or interviewing process, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between 8:30 a.m. and 5 p.m. Computer access for application purposes is available at most public libraries and the Office of Human Resources on the Main Campus.
Work location
Work model: On-site
South Saint Clair Street, Middle Grounds, Toledo, Lucas County, Ohio, 43601, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Windows, Macintosh, Microsoft Office Suite, Mac Os, Microsoft Office, Active Directory, Isupport.
Education: High school diploma or equivalent required; Associate degree preferred.
Frequently asked questions about Help Desk - Temp at UToledo Health
What does a Help Desk - Temp at UToledo Health do?expand_more
A Help Desk - Temp at UToledo Health is responsible for the following: Communicate with customers regarding call status and follow up to assess satisfaction; Enter employee time and attendance into Banner program and submit related reports; Manage work schedules for Student-Workers and monitor their performance; and Participate in IT Help Desk strategic visioning, planning, and execution.
What are the requirements for this Help Desk - Temp role?expand_more
To qualify for the Help Desk - Temp at UToledo Health position, applicants should have: High school diploma or equivalent; Courses in Windows and Macintosh Microsoft Office Suite; 1 to 3 years experience supporting computer hardware, software and networking; Operating knowledge of personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, Microsoft Office; Knowledge of iSupport; and Operating knowledge of typical office equipment.
Where is the Help Desk - Temp role at UToledo Health located?expand_more
Help Desk - Temp at UToledo Health is based in South Saint Clair Street, Middle Grounds, Toledo, Lucas County, Ohio, 43601, United States. This is a on-site role.