Guest Service Agent

About Hilton

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Our vision, "to fill the earth with the light and warmth of hospitality," unites us as a team to create remarkable hospitality experiences around the world every day. As the leading global hospitality company, we span the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, we have offered business and leisure travelers the finest in accommodations, service, amenities, and value.

At the heart of it all are our amazing Team Members. We look for individuals who demonstrate our core Values:

• Hospitality: We're passionate about delivering exceptional guest experiences.
• Integrity: We do the right thing, all the time.
• Leadership: We're leaders in our industry and in our communities.
• Teamwork: We're team players in everything we do.
• Ownership: We're the owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline.

In addition, we seek the demonstration of key attributes including Quality, Productivity, Dependability, Customer Focus, and Adaptability.

About the Role

The Capital Hilton is looking for a Guest Service Agent to join the team! Located in the heart of the nation's capital, less than a mile from McPherson Sq metro station and two miles from the National Mall, Georgetown, and the Smithsonian National Air and Space Museum, this role is central to our continuing effort to deliver outstanding guest service and financial profitability.

As a Guest Services Agent, you will be the first point of contact for our guests. You will greet and register guests, checking them in and out while ensuring a seamless experience. Your day will involve inputting and retrieving information from the computer, confirming guest details and room rates, coding electronic keys, and providing welcome packets. You will also assist with check-outs, handling money, processing payments, and converting foreign currency.

Beyond the front desk, you will serve as a knowledgeable resource, demonstrating a thorough understanding of hotel information, room categories, local area attractions, and current promotions. You will respond to guest inquiries and requests, field complaints, and resolve issues in a timely, friendly, and efficient manner to ensure guest satisfaction. Additionally, you will use up-selling techniques to promote hotel services and facilities.

Ideal candidates have 1-2 years of experience working in face-to-face customer service, ideally with a minimum of 1 year of hotel experience. This position requires full flexibility with schedules, primarily covering PM shifts (3PM - 11:30PM) and Overnight shifts (11PM - 7:30AM), as well as weekends and holidays.

Join Our Team

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. We offer innovative programs and benefits designed to help you succeed, including access to pay when you need it, medical insurance coverage, mental health resources, best-in-class paid time off, and a travel program offering 100 nights of discounted travel.

We are an Equal Opportunity Employer (EOE/AA/Disabled/Veterans) and consider qualified applicants regardless of background.

To apply, please submit your application to join the team at the Capital Hilton.