Guest Relations Representative

About the Role

As a front-line customer service liaison at Six Flags Great America, you will serve as the primary point of contact for our guests, ensuring every visit is memorable and hassle-free. This role exists to bridge the gap between guest expectations and park operations, providing courteous and efficient assistance to individuals with special needs, concerns, or general inquiries.

You will be the face of the park, handling a dynamic mix of responsibilities ranging from resolving complex guest situations to processing tickets, passes, and memberships. Whether assisting guests via phone, email, Salesforce, online chat, or in person, your goal is to maintain a professional and friendly atmosphere while accurately managing transactions and data. You will also play a key role in promoting THE FLASH PASS program, guiding guests through mobile registration, and ensuring valid entry for all visitors.

This position offers a day-in-the-life filled with interaction and problem-solving. You will utilize specialized computer programs and handheld scanners to manage guest flow, while adhering to strict confidentiality and cleanliness standards. Success in this role requires the ability to work independently, make crucial decisions on the spot, and adapt to various shifts, including weekends and holidays, to support the park's operational needs.