Guest Experience Specialist - ICT
Not Disclosed•Full-TimeOn-site
location_onSouth Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States
About the Role
As a Guest Experience Specialist, you are often the first and last impression our guests have, making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
Whether you're greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.
This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays. You will operate in both indoor and outdoor environments, often near active aircraft and ground service equipment, delivering thoughtful service in a fast-paced setting as part of a high-end hospitality team.
Work location
Work model: On-site
South Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States
Wichita, Kansas
Key Responsibilities
- check_circleProcess guest purchases and fuel transactions while maintaining accurate financial records
- check_circlePromote and sell company services and products to aircraft passengers and crew
- check_circleCreate accurate records of time worked and services performed
- check_circleUpdate customer preferences in the contact management system for personalized service
- check_circleAssist the Airside Experience team with vehicle valeting and aircraft positioning tasks
- check_circleManage guest inquiries, resolve billing disputes, and address concerns efficiently
- check_circleMonitor flight schedules and coordinate services using real-time system management tools
- check_circleMaintain and stock amenities in guest areas and ensure cleanliness of facilities
- check_circleIdentify individuals in accordance with security procedures and enforce safety protocols
- check_circleMeet and greet guests and crews, escorting them to entrances, aircraft, or vehicles
- check_circleAssist with luggage handling, transportation, and providing pilots with weather information
- check_circleArrange concierge services including hotel reservations, transportation, and catering
Requirements
- verifiedHigh School Diploma or GED
- verified1 year of customer experience in retail, hospitality, or sales
- verifiedValid state driver's license
- verifiedMinimum 18 years of age
- verifiedPass background checks, drug tests, and airport security badge requirements
- verifiedLegally authorized to work in the jurisdiction
- verifiedAbility to drive standard and automatic transmission vehicles
- verifiedEnglish language proficiency
- verifiedAbility to perform simple arithmetic
- verifiedAbility to use computer and company software
Nice to Have
At least 1 year of customer experience-related work in retail, hospitality, or sales. Ability to drive standard and automatic transmission vehicles. Experience with conflict resolution in a hospitality environment.
Similar Job Opportunities
Skills, education and keywords
Skills: English, Computer Skills, Hospitality Skills, Math Skills, Communication Skills, Critical Thinking, Interpersonal Skills, Multitasking, Conflict Resolution, Customer Experience.
Education: High School Diploma or GED required.
Frequently asked questions about Guest Experience Specialist - ICT at Signature Aviation
What does a Guest Experience Specialist - ICT at Signature Aviation do?expand_more
Day-to-day, the Guest Experience Specialist - ICT at Signature Aviation will process guest purchases and fuel transactions while maintaining accurate financial records; promote and sell company services and products to aircraft passengers and crew; create accurate records of time worked and services performed; and update customer preferences in the contact management system for personalized service.
What are the requirements for this Guest Experience Specialist - ICT role?expand_more
To qualify for the Guest Experience Specialist - ICT at Signature Aviation position, applicants should have: High School Diploma or GED; 1 year of customer experience in retail, hospitality, or sales; Valid state driver's license; Minimum 18 years of age; Pass background checks, drug tests, and airport security badge requirements; and Legally authorized to work in the jurisdiction.
Where is the Guest Experience Specialist - ICT role at Signature Aviation located?expand_more
Guest Experience Specialist - ICT at Signature Aviation is based in South Bridgewater Street, Wichita, Sedgwick County, Kansas, 67209, United States. This is a on-site role.
Is this Guest Experience Specialist - ICT job remote, hybrid, or on-site?expand_more
Signature Aviation has listed this Guest Experience Specialist - ICT role as on-site.
How much experience is required for this Guest Experience Specialist - ICT role?expand_more
Guest Experience Specialist - ICT at Signature Aviation typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Guest Experience Specialist - ICT role at Signature Aviation?expand_more
Key skills for Guest Experience Specialist - ICT at Signature Aviation include English; Computer Skills; Hospitality Skills; Math Skills; Communication Skills; Critical Thinking; Interpersonal Skills; and Multitasking.
What education is required for Guest Experience Specialist - ICT at Signature Aviation?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Guest Experience Specialist - ICT role belong to?expand_more
Guest Experience Specialist - ICT at Signature Aviation is part of the hospitality & catering job category on Recrutus.