Front Office Agent
Not Disclosed•Full-TimeOn-site
location_onSeashore Trolley Museum, 195, Log Cabin Road, Kennebunkport, York County, Maine, 04046, United States
About the Team
Tucked away in the heart of Kennebunkport, Cottages at Cabot Cove offers a charming, coastal escape where personalized service and attention to detail define the guest experience. As part of the Kennebunkport Resort Collection, we are a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing group includes Hidden Pond, Tides Beach Club, Cape Arundel Inn, and several other iconic properties.
About the Role
We are seeking a warm, welcoming, and detail-oriented Front Desk Agent to be the first point of contact for our guests and help create memorable stays from arrival to departure. In this role, you will set the tone for each visit—providing friendly, attentive service, managing reservations, and ensuring every guest feels right at home in our peaceful waterfront retreat.
Your day will involve greeting guests in a professional and hospitable manner, directing them to the main lodge or property, and managing the check-in and check-out processes with precision. You will serve as the central hub for guest inquiries, handling telephone services, coordinating with housekeeping and maintenance teams via our internal systems, and ensuring the lobby and sitting areas remain pristine and welcoming. Whether assisting with luggage, explaining property amenities, or confirming reservations, you will be the face of our commitment to exceptional hospitality.
Why Join Us?
Join our community of ambitious, thoughtful, and dedicated hospitality professionals. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization. We are committed to weaving diversity, equity, and inclusion into every aspect of our business and welcome you to make a community impact through our KRC Cares team, which partners with local leaders on initiatives like toy drives, beach cleanups, and charitable causes.
We offer customized learning opportunities to carve out a path for internal leaders, including annual conferences, mentorships, and company-funded leadership development. Our supportive, open workplace culture is designed to foster growth and work-life equality.
Equal Opportunity
Kennebunkport Resort Collection is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
Learn More
Ready to learn more? Visit us online at www.kennebunkportresortcollection.com or explore our parent company, EOS Hospitality, at www.eoshospitality.com to see the amazing ways we are making a difference.
Work location
Work model: On-site
Seashore Trolley Museum, 195, Log Cabin Road, Kennebunkport, York County, Maine, 04046, United States
Kennebunkport, Maine
Key Responsibilities
- check_circleGreet and welcome guests in a professional and hospitable manner
- check_circleManage reservations and assign rooms in the guest services system
- check_circleMonitor guest accounts and post necessary charges as they occur
- check_circleCoordinate with housekeeping and maintenance departments to address guest needs
- check_circleProvide information on hotel services, dining, and local area attractions
- check_circleMaintain the lobby and sitting area by replenishing amenities and ensuring cleanliness
- check_circleCheck in and check out guests while verifying identification and payment methods
Requirements
- verifiedAbility to read, write, understand, and speak English
Benefits & Perks
check_circleEmployer-subsidized medical, dental, and vision insurancecheck_circleCompany-funded $25K in complimentary life insurance and $1K/mo. in disabilitycheck_circleOptional Disability, Life and AD&D, Critical Illness, and Accident Insurance optionscheck_circlePrescription and gym membership discountsGenerous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Similar Job Opportunities
Frequently asked questions about Front Office Agent at EOS
What does a Front Office Agent at EOS do?expand_more
In this Front Office Agent at EOS role, you will greet and welcome guests in a professional and hospitable manner; manage reservations and assign rooms in the guest services system; monitor guest accounts and post necessary charges as they occur; and coordinate with housekeeping and maintenance departments to address guest needs.
What are the requirements for this Front Office Agent role?expand_more
To qualify for the Front Office Agent at EOS position, applicants should have: Ability to read, write, understand, and speak English.
Where is the Front Office Agent role at EOS located?expand_more
Front Office Agent at EOS is based in Seashore Trolley Museum, 195, Log Cabin Road, Kennebunkport, York County, Maine, 04046, United States. This is a on-site role.
Is this Front Office Agent job remote, hybrid, or on-site?expand_more
EOS has listed this Front Office Agent role as on-site.
How much experience is required for this Front Office Agent role?expand_more
Candidates for Front Office Agent at EOS should have mid level.
What skills do you need for the Front Office Agent role at EOS?expand_more
Key skills for Front Office Agent at EOS include English; and Whistle.
What category does the Front Office Agent role belong to?expand_more
Front Office Agent at EOS is part of the hospitality & catering job category on Recrutus.