Guest Experience Associate
Not Disclosed•Full-TimeOn-site
location_onDry Ridge Road, Asheville, Buncombe County, North Carolina, 28804, United States
About AutoCamp
AutoCamp is a lifestyle hotel brand changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations, a concept we call Outdoor Hospitality.
About the Role
We are seeking a Front Desk Associate to join our adventure. In this role, you will be the first point of contact for our guests, greeting and welcoming them to ensure they feel comfortable in our unique environment. You will be the face of AutoCamp, responsible for checking guests in and out, responding to inquiries, and solving problems in an efficient, courteous, and professional manner to ensure total customer satisfaction.
The right person will be well-groomed with a keen sense of style and an appreciation for good design. You will practice thoroughness and attention to detail, possessing excellent customer service skills. Like a MacGyver, you will find creative solutions when issues arise, ensuring a seamless experience for every guest.
How to Apply
If you love creating delight through design and attention to detail, we'd love to hear from you. Please fill out the application and attach your resume and cover letter.
Equal Opportunity
AutoCamp is an equal opportunity employer committed to diversity and inclusion.
Work location
Work model: On-site
Dry Ridge Road, Asheville, Buncombe County, North Carolina, 28804, United States
Asheville, North Carolina
Key Responsibilities
- check_circleSupport guests with registration and accommodation assignments
- check_circleCollect and distribute messages for guests
- check_circleAssist in solving billing discrepancies and perform cancellations according to procedures
- check_circleGreet and welcome guests in a warm, friendly, and courteous manner
- check_circleResolve guest complaints and assist with inquiries about services and local attractions
- check_circleGuide guests through check-in and check-out processes efficiently
- check_circlePre-register, block, and take same-day and future reservations
Requirements
- verifiedcustomer service background
- verified5 year clean driving record
- verifiedcollege degree in hospitality, business administration or similar
- verifiedAbility and comfort in working with cloud based applications
- verifiedknowledge of Google Suite products
Nice to Have
Ability and comfort in working with cloud-based applications; knowledge of Google Suite products. Strong relational skills. 5 year clean driving record. College degree in hospitality, business administration or similar.
Similar Job Opportunities
Skills, education and keywords
Skills: Google Suite.
Education: Preferred: college degree in hospitality, business administration or similar.
Frequently asked questions about Guest Experience Associate at AutoCamp
What does a Guest Experience Associate at AutoCamp do?expand_more
Day-to-day, the Guest Experience Associate at AutoCamp will support guests with registration and accommodation assignments; collect and distribute messages for guests; assist in solving billing discrepancies and perform cancellations according to procedures; and greet and welcome guests in a warm, friendly, and courteous manner.
What are the requirements for this Guest Experience Associate role?expand_more
To qualify for the Guest Experience Associate at AutoCamp position, applicants should have: customer service background; 5 year clean driving record; college degree in hospitality, business administration or similar; Ability and comfort in working with cloud based applications; and knowledge of Google Suite products.
Where is the Guest Experience Associate role at AutoCamp located?expand_more
Guest Experience Associate at AutoCamp is based in Dry Ridge Road, Asheville, Buncombe County, North Carolina, 28804, United States. This is a on-site role.
Is this Guest Experience Associate job remote, hybrid, or on-site?expand_more
AutoCamp has listed this Guest Experience Associate role as on-site.
How much experience is required for this Guest Experience Associate role?expand_more
Candidates for Guest Experience Associate at AutoCamp should have mid level.
What skills do you need for the Guest Experience Associate role at AutoCamp?expand_more
Key skills for Guest Experience Associate at AutoCamp include Google Suite.
What education is required for Guest Experience Associate at AutoCamp?expand_more
Educational requirements for this role: Preferred: college degree in hospitality, business administration or similar.
What category does the Guest Experience Associate role belong to?expand_more
Guest Experience Associate at AutoCamp is part of the hospitality & catering job category on Recrutus.
About AutoCamp
AutoCamp is a hospitality company based in Santa Barbara, California, that redefines outdoor lodging by blending traditional camping with modern design and boutique hotel service. Since opening its first property in Santa Barbara in 2013, the brand has established itself as a leader in the outdoor hospitality movement. The company offers a unique alternative to standard hotels, featuring custom-designed Airstream trailers equipped with spacious interiors, luxury amenities, spa-inspired bathrooms, and high-quality linens.
Beyond the accommodations, AutoCamp locations provide shared amenities such as mid-century modern clubhouses, landscaped grounds, and complimentary bicycles. The second property, located in the Russian River Valley near San Francisco, opened in 2016 and quickly gained recognition for its Frank Lloyd Wright-inspired architecture. The brand has hosted tens of thousands of guests globally, earning features in major publications including Sunset Magazine, Vogue, Oprah Magazine, Bloomberg, and the Travel Channel.
AutoCamp continues to expand its footprint while maintaining a focus on accessible luxury for travelers seeking an outdoor experience without sacrificing comfort. The company remains dedicated to making getting outdoors easy for a wide range of guests through thoughtful design and welcoming service.
Browse more roles: All AutoCamp jobs, hospitality & catering jobs on Recrutus.