Front Office Manager
Not Disclosed•Full-TimeOn-site
location_onNorth South Lake Drive, Hollywood, Broward County, Florida, 33019, United States
About the Team
Set between Miami and Fort Lauderdale, The Diplomat Beach Resort is entering a transformative new chapter. We are pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury.
Hilton has been a leader in the hospitality industry since 1919. Today, we remain a beacon of innovation, quality, and success. Our vision, "to fill the earth with the light and warmth of hospitality," unites us as a team to create remarkable experiences around the world. Our amazing Team Members are at the heart of it all.
About the Role
We are seeking a Front Office Manager who embodies anticipatory service, polished communication, and a passion for creating unforgettable guest journeys. This role is designed for someone ready to take their career to the next level within an iconic transformation.\n You will thrive in a fast-paced environment where open availability is key. The ideal candidate will bring a strong hotel management background in the front office, specifically within high-volume, full-service luxury settings. This position requires a leader who can navigate varied shifts, including AM and PM rotations, with required weekend and holiday availability, and occasional overnight coverage.
What It's Like to Work Here
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. We offer innovative programs and benefits designed to help you succeed, including access to pay when you need it, comprehensive medical insurance, mental health resources, and best-in-class paid time off.\n Our culture is built on five core values: Hospitality, Integrity, Leadership, Teamwork, and Ownership. We look for Team Members who demonstrate quality, productivity, dependability, customer focus, and adaptability. Whether you are looking for career growth, access to discounted travel through the Go Hilton program, or support for your education through our partnership with Guild Education, we are dedicated to your success.
Hiring Process
If you are ready to join our team at The Diplomat Beach Resort, please apply now. We consider qualified applicants regardless of background, race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Work location
Work model: On-site
North South Lake Drive, Hollywood, Broward County, Florida, 33019, United States
Hollywood, Florida
Key Responsibilities
- check_circleMonitor and develop team member performance through supervision, scheduling, and evaluations
- check_circleEnsure compliance with company standards and enforce policies and procedures
- check_circleInitiate and implement up-selling techniques to maximize room occupancy and revenue
- check_circleConduct audit procedures and manage budgeting and forecasting for the department
- check_circleManage all Front Office operations including guest service, registration, and room inventory
- check_circleRecruit, interview, and train team members to maintain high service standards
- check_circleMeet and greet guests to resolve inquiries, requests, and concerns efficiently
Requirements
- verifiedStrong hotel management background in front office
- verifiedBig boxed, high volume experience
- verifiedStrong customer service experience
- verifiedExcellent communication skills
- verifiedOpen availability
- verifiedWeekend/holiday availability required
- verifiedSome overnight availability
- verifiedPrior OnQ experience preferred
- verifiedFull-service luxury hotel background preferred
Nice to Have
Prior OnQ experience and full-service luxury hotel background.
Benefits & Perks
check_circleAccess to pay when you need it through DailyPaycheck_circleMedical Insurance Coverage for you and your familycheck_circleMental health resources including Employee Assistance Programcheck_circleBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travel
Similar Job Opportunities
Frequently asked questions about Front Office Manager at Hilton
What does a Front Office Manager at Hilton do?expand_more
Day-to-day, the Front Office Manager at Hilton will monitor and develop team member performance through supervision, scheduling, and evaluations; ensure compliance with company standards and enforce policies and procedures; initiate and implement up-selling techniques to maximize room occupancy and revenue; and conduct audit procedures and manage budgeting and forecasting for the department.
What are the requirements for this Front Office Manager role?expand_more
To qualify for the Front Office Manager at Hilton position, applicants should have: Strong hotel management background in front office; Big boxed, high volume experience; Strong customer service experience; Excellent communication skills; Open availability; and Weekend/holiday availability required.
Where is the Front Office Manager role at Hilton located?expand_more
Front Office Manager at Hilton is based in North South Lake Drive, Hollywood, Broward County, Florida, 33019, United States. This is a on-site role.
Is this Front Office Manager job remote, hybrid, or on-site?expand_more
Hilton has listed this Front Office Manager role as on-site.
How much experience is required for this Front Office Manager role?expand_more
Candidates for Front Office Manager at Hilton should have mid level.
What skills do you need for the Front Office Manager role at Hilton?expand_more
Key skills for Front Office Manager at Hilton include Onq.
What category does the Front Office Manager role belong to?expand_more
Front Office Manager at Hilton is part of the hospitality & catering job category on Recrutus.
About Hilton
Hilton, headquartered in McLean, VA, operates as a global hospitality company within the travel and lodging sector. The organization manages a diverse portfolio of 26 brands, encompassing over 9,100 properties and more than 1.3 million rooms across 143 countries and territories. With a history spanning over a century, the company has served more than 4 billion guests worldwide, maintaining a presence that spans international borders and diverse markets.
The company employs approximately 500,000 team members globally, focusing on fostering a supportive work environment that has been recognized as a top workplace by major industry publications. Hilton integrates technology to enhance the guest journey, offering features such as digital key sharing, automated room upgrades, and the ability to book connecting rooms directly through its platforms. These innovations aim to streamline operations and improve service delivery for travelers.
A central component of the Hilton experience is the Hilton Honors loyalty program, which boasts over 243 million members. This program allows guests who book directly to earn points redeemable for stays and unique experiences. The accompanying mobile application enables users to manage their entire stay, from booking and room selection to digital check-in and check-out. For further details on company initiatives and updates, information is available through official company channels and social media platforms.
Browse more roles: All Hilton jobs, hospitality & catering jobs on Recrutus.