Pre Arrival Coordinator

About the Team

Hilton is a leader in the hospitality industry, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, we have offered business and leisure travelers the finest in accommodations, service, amenities, and value. Our vision, "to fill the earth with the light and warmth of hospitality," unites us as a team to create remarkable experiences around the world every day. Our Team Members are at the heart of it all, staying true to our core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

About the Role

The Hilton Anaheim is seeking a Pre Arrival Coordinator to join our team. Our property features 1,574 newly renovated rooms located in the heart of California's famous Orange County, adjacent to the Anaheim Convention Center and steps from the Disneyland Resort. This role is designed for individuals with a passion for hospitality who are looking to learn and grow within the industry.

As a Pre Arrival Coordinator, you will be the architect of the guest's arrival experience. You will organize and oversee all tour group arrivals and pre-assigned groups to ensure total satisfaction. Your day will involve confirming all guests, pre-assigning specific accommodations, and ensuring special requests are met daily. You will serve as the communication hub, answering and dispatching telephone calls regarding reservations, credit card authorizations, VIPs, and site visits. You will coordinate continuously with Housekeeping, Sales, and Events teams to control room inventory, set the front office up for success, and identify opportunities for upgrades and upsells. From greeting guests to resolving challenges throughout their stay, you will provide prompt and courteous service that meets our company's high standards.

Why Join Us?

Now is the perfect time to join Hilton, recognized as the best hospitality brand to work for. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands. Working here means being part of a culture that values quality, productivity, dependability, customer focus, and adaptability.

Equal Opportunity Employer

Hilton is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment and consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.