Front Desk Concierge (Floater)
Not Disclosed•Full-TimeOn-site
location_on49, Evelyn Road, Needham Heights, Needham, Norfolk County, Massachusetts, 02494, United States
About Stratton Amenities
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents, and clients.
About the Role
We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
In this role, you will be the face of our property, greeting residents and visitors with a pleasant attitude while exceeding expectations through anticipatory service. You will cultivate cohesive relationships with residents, vendors, and contractors, ensuring smooth accommodations and a welcoming atmosphere. From managing package logistics to assisting with amenities like move-ins, event planning, and local transportation, you will be the central point of contact that makes our community feel like home.
We offer a fun work environment with competitive pay and exciting rewards based on performance and accomplishments. This is a Floater position requiring flexible schedules, including nights, weekends, and holidays.
Equal Opportunity
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.
Work location
Work model: On-site
49, Evelyn Road, Needham Heights, Needham, Norfolk County, Massachusetts, 02494, United States
Needham, Massachusetts
Key Responsibilities
- check_circleGreet and direct residents and visitors with a pleasant attitude
- check_circleProvide anticipatory service to exceed residents' and guests' expectations
- check_circleLog guest packages, ensure timely delivery, and perform inventory audits
- check_circleMonitor lobby and surveillance cameras and patrol property for safety
- check_circleAssist in scheduling amenities requests including transportation, move-ins, and event planning
- check_circleCultivate and retain cohesive relationships with residents, vendors, and contractors
- check_circleManage professional telephone etiquette and message delivery
Requirements
- verifiedAt least two years of hospitality experience
- verifiedExperience in hospitality, upscale customer service, or retail
- verifiedMust have experience delivering exceptional service
Similar Job Opportunities
Frequently asked questions about Front Desk Concierge (Floater) at Stratton Amenities
What does a Front Desk Concierge (Floater) at Stratton Amenities do?expand_more
Day-to-day, the Front Desk Concierge (Floater) at Stratton Amenities will greet and direct residents and visitors with a pleasant attitude; provide anticipatory service to exceed residents' and guests' expectations; log guest packages, ensure timely delivery, and perform inventory audits; and monitor lobby and surveillance cameras and patrol property for safety.
What are the requirements for this Front Desk Concierge (Floater) role?expand_more
Stratton Amenities is looking for candidates who meet the following requirements: At least two years of hospitality experience; Experience in hospitality, upscale customer service, or retail; and Must have experience delivering exceptional service.
Where is the Front Desk Concierge (Floater) role at Stratton Amenities located?expand_more
Front Desk Concierge (Floater) at Stratton Amenities is based in 49, Evelyn Road, Needham Heights, Needham, Norfolk County, Massachusetts, 02494, United States. This is a on-site role.
Is this Front Desk Concierge (Floater) job remote, hybrid, or on-site?expand_more
Stratton Amenities has listed this Front Desk Concierge (Floater) role as on-site.
How much experience is required for this Front Desk Concierge (Floater) role?expand_more
Candidates for Front Desk Concierge (Floater) at Stratton Amenities should have mid level.
What category does the Front Desk Concierge (Floater) role belong to?expand_more
Front Desk Concierge (Floater) at Stratton Amenities is part of the hospitality & catering job category on Recrutus.