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  1. Home
  2. chevron_right
  3. hospitality & catering
  4. chevron_right
  5. Front Desk Agent
StepStone Hospitality logo

Front Desk Agent

Not Disclosed•Full-TimeOn-site

location_on50, Cole Street, Pleasantdale, South Portland, Cumberland County, Maine, 04106, United States

Apply Now

About the Role

The Front Desk Agent serves as the first point of contact for guests, playing a pivotal role in delivering exceptional hospitality. You will be the face of the hotel, welcoming visitors and managing the critical check-in and check-out processes to ensure a smooth and pleasant stay experience.

In this position, you will coordinate closely with housekeeping and maintenance teams to guarantee room readiness and uphold the brand standards associated with Hilton Worldwide. Your day-to-day involves responding promptly to guest inquiries and concerns while maintaining a friendly and professional demeanor in a fast-paced environment.

Work location

Work model: On-site

location_on

50, Cole Street, Pleasantdale, South Portland, Cumberland County, Maine, 04106, United States

South Portland, Maine

Key Responsibilities

  • check_circleGreet and welcome guests in a friendly and professional manner
  • check_circleProcess check-ins and check-outs accurately using the hotel management system
  • check_circleHandle guest reservations, cancellations, and room assignments
  • check_circleRespond to guest inquiries, requests, and concerns promptly
  • check_circleCoordinate with housekeeping and maintenance to ensure room readiness
  • check_circleHandle cash, billing, and payment processing securely

Requirements

  • verifiedHigh school diploma or equivalent

Nice to Have

Previous customer service or hospitality experience. Experience with hotel software.

Benefits & Perks

check_circleEmployee discounts at Hilton properties worldwidecheck_circlePaid time off for eligible employees
StepStone Hospitality cover image
StepStone Hospitality logo
Company

StepStone Hospitality

Industry

Hospitality

Headquarters

Providence, Rhode Island

Open Roles

1

Hotel and Restaurant Management Company with Proven Individuals Delivering Superior Financial Results.

StepStone Hospitality, headquartered in Providence, Rhode Island, operates within the hospitality industry, specializing in the management of full-service hotel and restaurant operations. The firm was established to meet the demand from institutional and private owners for third-party management services targeting upscale hotels, resorts, and dining establishments. The company serves both branded and independent properties, including urban boutique hotels, resorts, and destination restaurants and bars. The organization employs a customized, hands-on philosophy designed to create asset value for property owners. Its team combines strong operational expertise with strategic asset management and food and beverage knowledge to generate high investment returns across all economic phases. Associates maintain a balanced focus on revenue enhancement, margin expansion, and guest satisfaction. The company's strategy aims to exceed the expectations of both guests and owners through dedicated management practices.
View company profilearrow_forwardlanguageWebsitelinkLinkedIn
Quick Overview

Experience

Entry Level

Education

High school diploma or equivalent required

Job Type

Full-Time

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Skills, education and keywords

Education: High school diploma or equivalent required.

Frequently asked questions about Front Desk Agent at StepStone Hospitality

What does a Front Desk Agent at StepStone Hospitality do?expand_more
A Front Desk Agent at StepStone Hospitality is responsible for the following: Greet and welcome guests in a friendly and professional manner; Process check-ins and check-outs accurately using the hotel management system; Handle guest reservations, cancellations, and room assignments; and Respond to guest inquiries, requests, and concerns promptly.
What are the requirements for this Front Desk Agent role?expand_more
StepStone Hospitality is looking for candidates who meet the following requirements: High school diploma or equivalent.
Where is the Front Desk Agent role at StepStone Hospitality located?expand_more
Front Desk Agent at StepStone Hospitality is based in 50, Cole Street, Pleasantdale, South Portland, Cumberland County, Maine, 04106, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
StepStone Hospitality has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at StepStone Hospitality should have entry level.
What education is required for Front Desk Agent at StepStone Hospitality?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at StepStone Hospitality is part of the hospitality & catering job category on Recrutus.

About StepStone Hospitality

StepStone Hospitality, headquartered in Providence, Rhode Island, operates within the hospitality industry, specializing in the management of full-service hotel and restaurant operations. The firm was established to meet the demand from institutional and private owners for third-party management services targeting upscale hotels, resorts, and dining establishments. The company serves both branded and independent properties, including urban boutique hotels, resorts, and destination restaurants and bars.

The organization employs a customized, hands-on philosophy designed to create asset value for property owners. Its team combines strong operational expertise with strategic asset management and food and beverage knowledge to generate high investment returns across all economic phases. Associates maintain a balanced focus on revenue enhancement, margin expansion, and guest satisfaction. The company's strategy aims to exceed the expectations of both guests and owners through dedicated management practices.

Browse more roles: All StepStone Hospitality jobs, hospitality & catering jobs on Recrutus.

Recrutus

Curating the world's most innovative career opportunities. We bridge the gap between visionary talent and industry-leading companies.

Search roles by city, category, skill, or job type — explore verified employers, salary benchmarks, and remote-friendly teams across India and beyond.

publiclanguageshare
Job seekers
Browse jobsCompanies hiringRemote jobsJobs by locationJobs by cityJobs by categoryCareer guidesCareer blogSalary insights
Job types
Contractor jobsFull-Time jobsIntern jobsOther jobsPart-Time jobsPer-Diem jobsTemporary jobs
Top states
Jobs in TexasJobs in New YorkJobs in CaliforniaJobs in FloridaJobs in TennesseeJobs in VirginiaAll states →
Top categories
Healthcare & Nursing jobsLogistics & Warehouse jobsEngineering jobsAccounting & Finance jobsSales jobsIT jobsHospitality & Catering jobs
Popular skills
CDL-A jobsRegistered Nurse jobsBLS jobsExcel jobs
Featured employers
Company
About usFAQContactPrivacy policyUS privacy notice

Recrutus helps candidates discover roles that match their skills and helps teams reach qualified applicants faster. Browse by metro, discipline, or work style — from internships to senior leadership.

© 2026 Recrutus. All rights reserved.
Terms of serviceCookie policyAcceptable useDMCA policyEmployer termsCandidate terms
Accessibility