Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on50, Cole Street, Pleasantdale, South Portland, Cumberland County, Maine, 04106, United States
About the Role
The Front Desk Agent serves as the first point of contact for guests, playing a pivotal role in delivering exceptional hospitality. You will be the face of the hotel, welcoming visitors and managing the critical check-in and check-out processes to ensure a smooth and pleasant stay experience.
In this position, you will coordinate closely with housekeeping and maintenance teams to guarantee room readiness and uphold the brand standards associated with Hilton Worldwide. Your day-to-day involves responding promptly to guest inquiries and concerns while maintaining a friendly and professional demeanor in a fast-paced environment.
Work location
Work model: On-site
50, Cole Street, Pleasantdale, South Portland, Cumberland County, Maine, 04106, United States
South Portland, Maine
Key Responsibilities
- check_circleGreet and welcome guests in a friendly and professional manner
- check_circleProcess check-ins and check-outs accurately using the hotel management system
- check_circleHandle guest reservations, cancellations, and room assignments
- check_circleRespond to guest inquiries, requests, and concerns promptly
- check_circleCoordinate with housekeeping and maintenance to ensure room readiness
- check_circleHandle cash, billing, and payment processing securely
Requirements
- verifiedHigh school diploma or equivalent
Nice to Have
Previous customer service or hospitality experience. Experience with hotel software.
Benefits & Perks
check_circleEmployee discounts at Hilton properties worldwidecheck_circlePaid time off for eligible employees
Similar Job Opportunities
Skills, education and keywords
Education: High school diploma or equivalent required.
Frequently asked questions about Front Desk Agent at StepStone Hospitality
What does a Front Desk Agent at StepStone Hospitality do?expand_more
A Front Desk Agent at StepStone Hospitality is responsible for the following: Greet and welcome guests in a friendly and professional manner; Process check-ins and check-outs accurately using the hotel management system; Handle guest reservations, cancellations, and room assignments; and Respond to guest inquiries, requests, and concerns promptly.
What are the requirements for this Front Desk Agent role?expand_more
StepStone Hospitality is looking for candidates who meet the following requirements: High school diploma or equivalent.
Where is the Front Desk Agent role at StepStone Hospitality located?expand_more
Front Desk Agent at StepStone Hospitality is based in 50, Cole Street, Pleasantdale, South Portland, Cumberland County, Maine, 04106, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
StepStone Hospitality has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at StepStone Hospitality should have entry level.
What education is required for Front Desk Agent at StepStone Hospitality?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at StepStone Hospitality is part of the hospitality & catering job category on Recrutus.
About StepStone Hospitality
StepStone Hospitality, headquartered in Providence, Rhode Island, operates within the hospitality industry, specializing in the management of full-service hotel and restaurant operations. The firm was established to meet the demand from institutional and private owners for third-party management services targeting upscale hotels, resorts, and dining establishments. The company serves both branded and independent properties, including urban boutique hotels, resorts, and destination restaurants and bars.
The organization employs a customized, hands-on philosophy designed to create asset value for property owners. Its team combines strong operational expertise with strategic asset management and food and beverage knowledge to generate high investment returns across all economic phases. Associates maintain a balanced focus on revenue enhancement, margin expansion, and guest satisfaction. The company's strategy aims to exceed the expectations of both guests and owners through dedicated management practices.
Browse more roles: All StepStone Hospitality jobs, hospitality & catering jobs on Recrutus.