Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
About the Team
Marble Waters Hotel & Suites, Inc. is an 80-bedroom property and a proud part of the Trademark by Wyndham family. Our mission is to deliver a professional and exceptional customer service experience to every guest who walks through our doors.
About the Role
As a Front Desk Agent, you are the face of our hotel, responsible for creating a five-star welcome and departure experience for every guest. You will serve as the central hub for guest interactions, ensuring their stay is seamless from check-in to check-out.
In this role, you will manage all front-of-house operations, including processing reservations, handling room changes, and executing precise billing procedures. Your day will involve empathetically listening to guest inquiries, resolving service needs, and providing detailed information about our amenities, local attractions, and hotel services. You will also coordinate with other departments to ensure special requests are fulfilled and any issues are resolved promptly.
Beyond guest services, you will maintain strict security protocols, manage financial accounts with accuracy, and support the team in maintaining the highest quality assurance standards. This position requires a professional demeanor, attention to detail, and the ability to work collaboratively to reach our common goals.
Hiring Process
Interested candidates should submit their application directly through our career portal. Selected applicants will be contacted for an initial screening followed by an in-person interview to discuss experience and fit with our team.
Equal Opportunity
We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and ensure a fair hiring process for everyone.
Work location
Work model: On-site
7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
Jacksonville, Florida
Key Responsibilities
- check_circleExtend a warm welcome and provide a five-star experience to all guests during check-in and check-out
- check_circleCommunicate guest information to designated departments and resolve outstanding requests
- check_circleAssist guests with travel, entertainment, and transportation arrangements
- check_circleSend and distribute guest reservations and receipts via email
- check_circleMaintain security of guest room access and notify management of any theft reports
- check_circleIdentify and explain room features, amenities, and local areas of interest to guests
- check_circleSecure payment, verify billing, and adjust folios to ensure accurate settlement
- check_circleDocument guest complaints or problems immediately and follow up to ensure resolution
- check_circleConfirm, process, and manage guest reservations, check-ins, check-outs, and cancellations according to SOPs
- check_circleListen to guest inquiries, address service needs, and accommodate room changes as required
- check_circleSet up accurate guest accounts, pre-register designated guests, and prepare key packets
- check_circleRun and review daily arrival and departure reports to monitor hotel occupancy
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Frequently asked questions about Front Desk Agent at MARBLE WATERS HOTEL & SUITES, INC.
What does a Front Desk Agent at MARBLE WATERS HOTEL & SUITES, INC. do?expand_more
A Front Desk Agent at MARBLE WATERS HOTEL & SUITES, INC. is responsible for the following: Extend a warm welcome and provide a five-star experience to all guests during check-in and check-out; Communicate guest information to designated departments and resolve outstanding requests; Assist guests with travel, entertainment, and transportation arrangements; and Send and distribute guest reservations and receipts via email.
Where is the Front Desk Agent role at MARBLE WATERS HOTEL & SUITES, INC. located?expand_more
Front Desk Agent at MARBLE WATERS HOTEL & SUITES, INC. is based in 7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
MARBLE WATERS HOTEL & SUITES, INC. has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at MARBLE WATERS HOTEL & SUITES, INC. should have mid level.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at MARBLE WATERS HOTEL & SUITES, INC. is part of the hospitality & catering job category on Recrutus.
About MARBLE WATERS HOTEL & SUITES, INC.
45 KERNAN BLVD N
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