Fraud Investigator

About the Team

ESL Federal Credit Union is dedicated to helping our community thrive and prosper. We are recognized by the Great Place to Work Institute since 2010 for our award-winning work environment, built on a foundation of diversity, equity, and inclusion. We believe our organization is stronger because of our commitment to welcoming a robust talent pool with a variety of skillsets and capabilities.

About the Role

The Fraud Investigator is a senior-level role designed to protect ESL Federal Credit Union and its members from fraud risk, loss, and reputational harm. This position serves as the primary guardian of our financial integrity, managing complex fraud investigations while ensuring strict regulatory compliance. You will act as a bridge between the institution, our members, and law enforcement, utilizing your expertise in fraud detection and case management to resolve high-risk incidents.

In this role, you will not only investigate identity theft, account takeovers, and unauthorized transactions but also collaborate with Risk, Compliance, and Operations to develop proactive fraud prevention strategies. Your work involves educating team members on emerging fraud tactics and maintaining critical relationships with external agencies. You will be the voice of the investigation for impacted members, ensuring they understand timelines and outcomes while maintaining composure in conflict resolution.

Work Environment & Schedule

This position is remote eligible for up to 40% of the time. The standard shift runs Monday through Friday between 7:00 am and 7:30 pm. However, the nature of fraud investigation requires flexibility; the ability to work a rotational shift, cover Saturdays, and be on-call 24x7x365 is required dependent on business need. The role demands resilience to manage stress in a fast-paced environment, particularly during periods of high alert activity.

Hiring Process

We are committed to finding the right fit for our team. Candidates who demonstrate alignment with ESL's Core Values, mission, and vision will be considered for our award-winning work environment. We welcome all new hires to our inclusive culture.

Equal Opportunity

We are an equal opportunity employer committed to diversity, equity, and inclusion. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

Work location

Work model: Hybrid

Sibley Square, 250, East Main Street, Midtown District, City of Rochester, Monroe County, New York, 14604, United States

City of Rochester, New York

Key Responsibilities

check_circleConduct comprehensive investigations on high-risk fraud cases including identity theft and account takeovers
check_circleCollect and analyze evidence to document findings and make determinations on fraudulent activities
check_circleServe as primary point of contact for law enforcement agencies to support criminal investigations
check_circleCollaborate with Risk, Compliance, and Operations to develop fraud prevention strategies
check_circleEnsure all investigations comply with BSA, AML, KYC, and other regulatory requirements
check_circleIdentify system trends and vulnerabilities to recommend and implement fraud prevention controls
check_circleConduct fraud awareness training for team members on emerging tactics and industry trends
check_circlePrepare and submit Suspicious Activity Reports and other regulatory filings accurately and timely

Requirements

verifiedBachelor's degree or 4 years of directly related experience
verified5+ years of fraud, risk management, or operational experience
verifiedFamiliarity with BSA, AML, and KYC requirements
verifiedAbility to work rotational shifts, Saturdays, and be on-call 24x7x365
verifiedCompetence with Microsoft Office Suite
verifiedCertified Fraud Examiner (CFE) preferred

Nice to Have

Bachelor's degree. Certified Fraud Examiner (CFE) certification or willingness to obtain it within 12 months.

Benefits & Perks

check_circle401k with matchcheck_circleWellness programcheck_circleFamily assistance plancheck_circlePaid volunteer timeLearning & Development training

Company

Zoni Language Centers

Industry

Language Schools

Headquarters

Manhattan, New York

Open Roles

Zoni is a successful leader in ESL education and cornerstone of success for its students in their communities worldwide.

Zoni Language Centers, part of ESL All Companies, is a language education provider established in 1991 by Zoilo C. Nieto. Specializing in English language instruction, the organization operates across multiple locations in New York, New Jersey, and Florida, including Manhattan, Jackson Heights, and West New York. Its curriculum integrates research-backed methodologies such as the Direct Method, Total Physical Response, Communicative Approach, and Cooperative Learning to create interactive, student-focused learning environments. Classes are available both in-person and virtually, catering to diverse learner needs.\n\nBased in Manhattan, Zoni Language Centers holds certifications from the New York State Education Department and the Council on English Language Programs (CEA). It serves as an authorized testing center for TOEFL iBT and Cambridge ESOL examinations and offers TESL (Teaching English as a Second Language) courses at its Manhattan campus. The organization has received the 2022 Go Global Awards 'Service Innovator of the Year' recognition, reflecting its commitment to educational excellence.\n\nZoni’s classrooms reflect global diversity, with students, faculty, and staff representing a wide range of cultural and national backgrounds. Over three decades, the company has maintained a presence in the language education sector, emphasizing inclusive, practical language training for learners worldwide.

Skills, education and keywords

Skills: Microsoft Office Suite, Excel, Word, Outlook, Bsa, Aml, KYC, Sars, Cfe.

Education: Bachelor's degree or 4 years of directly related experience required; Bachelor's degree preferred.

Frequently asked questions about Fraud Investigator at Zoni Language Centers

What does a Fraud Investigator at Zoni Language Centers do?expand_more

A Fraud Investigator at Zoni Language Centers is responsible for the following: Conduct comprehensive investigations on high-risk fraud cases including identity theft and account takeovers; Collect and analyze evidence to document findings and make determinations on fraudulent activities; Serve as primary point of contact for law enforcement agencies to support criminal investigations; and Collaborate with Risk, Compliance, and Operations to develop fraud prevention strategies.

What are the requirements for this Fraud Investigator role?expand_more

Zoni Language Centers is looking for candidates who meet the following requirements: Bachelor's degree or 4 years of directly related experience; 5+ years of fraud, risk management, or operational experience; Familiarity with BSA, AML, and KYC requirements; Ability to work rotational shifts, Saturdays, and be on-call 24x7x365; Competence with Microsoft Office Suite; and Certified Fraud Examiner (CFE) preferred.

Where is the Fraud Investigator role at Zoni Language Centers located?expand_more

Fraud Investigator at Zoni Language Centers is based in Sibley Square, 250, East Main Street, Midtown District, City of Rochester, Monroe County, New York, 14604, United States. This is a hybrid role.

Is this Fraud Investigator job remote, hybrid, or on-site?expand_more

Zoni Language Centers has listed this Fraud Investigator role as hybrid.

How much experience is required for this Fraud Investigator role?expand_more

Fraud Investigator at Zoni Language Centers typically requires 5+ years of relevant experience at the senior level.

What skills do you need for the Fraud Investigator role at Zoni Language Centers?expand_more

Key skills for Fraud Investigator at Zoni Language Centers include Microsoft Office Suite; Excel; Word; Outlook; Bsa; Aml; KYC; and Sars.

What education is required for Fraud Investigator at Zoni Language Centers?expand_more

Educational requirements for this role: Bachelor's degree or 4 years of directly related experience required; and Bachelor's degree preferred.

What category does the Fraud Investigator role belong to?expand_more

Fraud Investigator at Zoni Language Centers is part of the legal job category on Recrutus.

About Zoni Language Centers

Browse more roles: All Zoni Language Centers jobs, legal jobs on Recrutus.