Financial Counselor
Not Disclosed•Full-TimeOn-site
location_onEast Silas Brown Street, Jackson, Hinds County, Mississippi, 39205, United States
About the Role
This position serves as a vital bridge between patients and the hospital's financial services, ensuring that self-pay portions of patient accounts are managed with both efficiency and empathy. The primary mission is to assist patients in establishing financial arrangements, thereby protecting the hospital's financial standing while minimizing uncompensated care. You will be the first point of contact for many patients regarding their financial responsibilities, requiring a balance of administrative precision and compassionate communication.
In this role, you will process financial responsibility estimates, collect payments, and conduct assessments to determine a patient's ability to pay. A significant portion of your day involves screening patients for financial assistance eligibility and facilitating applications for those who qualify. You will also manage referrals to eligibility contractors and maintain detailed documentation of all interactions within the patient accounting system. The role demands a caring and courteous attitude toward patients, families, and hospital staff, ensuring a positive atmosphere even when discussing sensitive financial matters.
Hiring Process
Candidates selected for this position will be subject to callback and overtime as required by hospital operations. The role is based in Jackson, Tennessee, and operates on an 8-day shift schedule.
Equal Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Work location
Work model: On-site
East Silas Brown Street, Jackson, Hinds County, Mississippi, 39205, United States
Jackson, Mississippi
Key Responsibilities
- check_circleProcess patients' financial responsibility estimates prior to or at point of service
- check_circleCollect payments due on current or past due accounts during registration or discharge
- check_circlePerform financial assessments to determine guarantor propensity to pay and establish payment schedules
- check_circleScreen patients for financial assistance eligibility and facilitate applications for the program
- check_circleFacilitate referrals to eligibility contractors for alternate payer sources
- check_circleDocument all patient interactions and relevant information in the patient accounting system
- check_circleAssist patients in making financial arrangements for self-pay portions of accounts
- check_circleMaintain patient health information and departmental data confidentiality at all times
- check_circleAdhere to hospital compliance plans and all applicable federal, state, and local regulations
Requirements
- verifiedHigh School Diploma
- verifiedAssociates degree in Healthcare-related field preferred
- verifiedMinimum of 1-year in healthcare patient accounting preferred
Nice to Have
Associates degree in Healthcare-related field. Minimum of 1-year in healthcare patient accounting.
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Skills, education and keywords
Education: High School Diploma required; Associate's degree in Healthcare-related field preferred.
Frequently asked questions about Financial Counselor at West Tennessee Healthcare
What does a Financial Counselor at West Tennessee Healthcare do?expand_more
Day-to-day, the Financial Counselor at West Tennessee Healthcare will process patients' financial responsibility estimates prior to or at point of service; collect payments due on current or past due accounts during registration or discharge; perform financial assessments to determine guarantor propensity to pay and establish payment schedules; and screen patients for financial assistance eligibility and facilitate applications for the program.
What are the requirements for this Financial Counselor role?expand_more
To qualify for the Financial Counselor at West Tennessee Healthcare position, applicants should have: High School Diploma; Associates degree in Healthcare-related field preferred; and Minimum of 1-year in healthcare patient accounting preferred.
Where is the Financial Counselor role at West Tennessee Healthcare located?expand_more
Financial Counselor at West Tennessee Healthcare is based in East Silas Brown Street, Jackson, Hinds County, Mississippi, 39205, United States. This is a on-site role.
Is this Financial Counselor job remote, hybrid, or on-site?expand_more
West Tennessee Healthcare has listed this Financial Counselor role as on-site.
How much experience is required for this Financial Counselor role?expand_more
Financial Counselor at West Tennessee Healthcare typically requires 1+ years of relevant experience at the mid level level.
What education is required for Financial Counselor at West Tennessee Healthcare?expand_more
Educational requirements for this role: High School Diploma required; and Associate's degree in Healthcare-related field preferred.
What category does the Financial Counselor role belong to?expand_more
Financial Counselor at West Tennessee Healthcare is part of the healthcare & nursing job category on Recrutus.
About West Tennessee Healthcare
West Tennessee Healthcare is a public, not-for-profit organization operating within the hospitals and health care industry. Headquartered in Jackson, Tennessee, the system centers its operations around the 635-bed Jackson-Madison County General Hospital. This facility serves as the primary anchor for the region, providing comprehensive medical services to the local community.
The organization maintains several designated centers of excellence to address specific patient needs. These specialized units include the Women and Children's program, the West Tennessee Cancer Center, and the Tennessee Heart Center. Additional critical care capabilities are delivered through the Emergency Services department and the West Tennessee Rehabilitation Center. The system focuses on delivering high-quality care across these diverse medical disciplines to support the health and well-being of patients throughout West Tennessee.
Browse more roles: All West Tennessee Healthcare jobs, healthcare & nursing jobs on Recrutus.