Field Service Technician
Not Disclosed•Full-TimeOn-site
location_on824, Krest Drive, Weatherford, Custer County, Oklahoma, 73096, United States
About the Team
Our Field Service Operations team is dedicated to providing technical support that drives the success of our customers at Aristocrat Gaming. As a team with employees across the United States and Canada, we pride ourselves on Aristocrat's people-first culture, bringing fun and passion into our daily work. Whether we are driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life.
About the Role
We are seeking a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. In this entry-level position, you will be part of a team that troubleshoots, converts, installs, maintains, repairs, and removes gaming machines, signs, and controllers with minimal assistance. Your primary mission is to ensure the seamless operation of our customers' gaming facilities through timely and efficient technical support.
This role is designed for those who enjoy solving problems, working collaboratively, and engaging directly with customers. You will complete a robust, hands-on, and virtual training program throughout your first six months to prepare you for the demands of the job. As a self-starter, you will be expected to self-direct your day-to-day tasks, prioritize multiple responsibilities in a fast-paced environment, and maintain high standards of professionalism and integrity.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, delivering great performance for B2B customers and bringing joy to millions of players of our casino and mobile games. While we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, company governance, employee wellbeing, and sustainability. We are a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. Our culture is built on four core values: All about the Player, Talent Unleashed, Collective Brilliance, and Good Business Good Citizen.
Equal Opportunity
We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity. Aristocrat is committed to creating an inclusive environment where everyone can thrive.
Application & Compliance
This position is subject to mandatory background screening and regulatory approvals. As Aristocrat operates in a highly regulated environment with licenses in over 340 gaming jurisdictions worldwide, successful candidates will be required to provide relevant personal and background information to government agencies and gaming regulatory bodies as a condition of employment. Additionally, candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.
Work location
Work model: On-site
824, Krest Drive, Weatherford, Custer County, Oklahoma, 73096, United States
Weatherford, Oklahoma
Key Responsibilities
- check_circleInstall, convert, troubleshoot, repair, and remove gaming machines, signs, and controllers
- check_circlePerform routine maintenance on gaming machines
- check_circleRespond promptly to customer calls and emergency requests
- check_circleComplete pre-site surveys and perform assigned service activities
- check_circleSupport customers with technical inquiries and documentation
- check_circleReport on trends, needs, and service challenges
- check_circleReview pre-install documents to determine required parts
- check_circleGather and report service activities using field service management tools
- check_circleFollow safety guidelines and uphold professional standards
- check_circleMaintain inventory accuracy and follow parts inventory processes
Requirements
- verifiedHigh school diploma, GED, or equivalent work experience
- verifiedAt least 21 years of age
- verifiedValid driver's license and insurable driving record
- verifiedAbility to acquire a gaming license
- verifiedAuthorization to work in the job posting location without visa sponsorship
Nice to Have
Experience as a slot technician, field service of technical products, or other diagnostic work. Experience working in the field, being on call, and traveling for work. Experience with electronics, mechanics, and troubleshooting.
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circlePaid time offcheck_circle401(k) plan with employer matching
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Skills, education and keywords
Skills: Electronics, Mechanics, Troubleshooting, Slot Technician, Field Service.
Education: High school diploma, GED, or equivalent work experience.
Frequently asked questions about Field Service Technician at Aristocrat Gaming
What does a Field Service Technician at Aristocrat Gaming do?expand_more
A Field Service Technician at Aristocrat Gaming is responsible for the following: Install, convert, troubleshoot, repair, and remove gaming machines, signs, and controllers; Perform routine maintenance on gaming machines; Respond promptly to customer calls and emergency requests; and Complete pre-site surveys and perform assigned service activities.
What are the requirements for this Field Service Technician role?expand_more
To qualify for the Field Service Technician at Aristocrat Gaming position, applicants should have: High school diploma, GED, or equivalent work experience; At least 21 years of age; Valid driver's license and insurable driving record; Ability to acquire a gaming license; and Authorization to work in the job posting location without visa sponsorship.
Where is the Field Service Technician role at Aristocrat Gaming located?expand_more
Field Service Technician at Aristocrat Gaming is based in 824, Krest Drive, Weatherford, Custer County, Oklahoma, 73096, United States. This is a on-site role.
Is this Field Service Technician job remote, hybrid, or on-site?expand_more
Aristocrat Gaming has listed this Field Service Technician role as on-site.
How much experience is required for this Field Service Technician role?expand_more
Candidates for Field Service Technician at Aristocrat Gaming should have entry level.
What skills do you need for the Field Service Technician role at Aristocrat Gaming?expand_more
Key skills for Field Service Technician at Aristocrat Gaming include Electronics; Mechanics; Troubleshooting; Slot Technician; and Field Service.
What education is required for Field Service Technician at Aristocrat Gaming?expand_more
Educational requirements for this role: High school diploma, GED, or equivalent work experience.
What category does the Field Service Technician role belong to?expand_more
Field Service Technician at Aristocrat Gaming is part of the it job category on Recrutus.
About Aristocrat Gaming
Aristocrat Gaming, headquartered in North Ryde, NSW, operates as a division of Aristocrat Leisure Limited within the Gambling Facilities and Casinos industry. The company functions as a prominent designer, manufacturer, and distributor of Class 2 and Class 3 land-based slot games for global markets. Its operations span 20 locations worldwide, employing over 7,500 individuals dedicated to delivering award-winning gaming hardware and innovative game mechanics.
The organization focuses on serving the entertainment sector by providing high-performance slot solutions to casinos and gaming venues. Its core mission centers on enhancing the player experience through the power of play. This approach is supported by a framework of values including Talent Unleashed, All About the Player, Collective Brilliance, and Good Business, Good Citizen, which guide daily operations and strategic direction.
Aristocrat Gaming aims to ensure players have access to top-tier entertainment regardless of location. By combining unique game mechanics with leading performance, the company positions itself as a key partner for venues seeking to offer premium gaming experiences. The firm continues to expand its footprint through its global network, maintaining a commitment to quality and player satisfaction in the competitive gambling landscape.
Browse more roles: All Aristocrat Gaming jobs, it jobs on Recrutus.