Field Service Technician

About the Team

Our Field Service Operations team is dedicated to providing technical support that drives the success of our customers at Aristocrat Gaming. As a global leader in gaming content and technology, we bring joy to millions of players through our casino and mobile games. Our team prides itself on a people-first culture, infusing fun and passion into our daily work. Whether we are driving to a casino, troubleshooting a complex problem, or installing a new cabinet, we are united by the mission to bring the power of play to life.

We are an upbeat, diverse team with employees across the United States and Canada. We strive to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. Our values—All about the Player, Talent Unleashed, Collective Brilliance, and Good Business Good Citizen—guide how we serve our customers and each other.

About the Role

As a Field Service Technician, you will join a team responsible for the seamless operation of our customers' gaming facilities. This entry-level position is designed for a hardworking, customer-focused individual who enjoys solving problems and engaging with people. You will be part of a group that brings immediate value to the organization by ensuring timely and efficient technical support.

In this role, you will travel to various locations to troubleshoot, convert, install, maintain, repair, and remove gaming machines, signs, and controllers. You will work with little assistance, self-directing your day-to-day tasks while maintaining high standards of professionalism and integrity. The role involves responding promptly to customer calls and emergency requests, performing routine maintenance, and gathering accurate data on service activities. You will also complete a robust, hands-on, and virtual training program during your first six months to prepare you for the demands of the job.

Hiring Process & Application

This position is subject to mandatory background screening and regulatory approvals. As Aristocrat operates in a highly regulated environment with licenses in over 340 gaming jurisdictions worldwide, successful candidates will be required to provide relevant personal and background information to government agencies and gaming regulatory bodies as a condition of employment. This may include criminal background checks, fingerprinting, and obtaining necessary gaming licenses, which Aristocrat will assist with upon hire.

Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship. We welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity.

Work Environment & Travel

This role requires daily travel within an assigned territory, with regional and national travel potentially up to 75%. You will operate designated service vehicles equipped with GPS and real-time camera monitoring systems, as well as box trucks. The work environment includes crowded, noisy, and smoky casino settings. You must be able to lift and move significant weights, climb ladders, and operate vehicles for extended periods. The position demands flexibility to travel with little or no notice and to work in a fast-paced environment where multiple tasks must be prioritized.