Field Service Engineer

About the Role

The GM Field Service Engineer (FSE) serves as a critical on-site technical partner to GM's retail and wholesale communities, specifically covering the Las Vegas, NV territory. This role is designed to bridge the gap between dealership service operations and GM engineering, ensuring vehicle quality and customer satisfaction.

The primary objective is to diagnose and direct repairs for customer vehicles, significantly reducing vehicle repurchases and warranty expenses. FSEs act as the escalation point for complex technical issues, evaluating dealership internal comeback processes and providing onsite service readiness feedback. You will be the primary resource for automotive technical and Techline product information, representing GM in the field to drive product quality improvements and minimize potential buybacks.

Day in the Life

Your day involves a dynamic mix of high-stakes problem solving and strategic relationship building. You will respond immediately to dispatch cases for vehicles at risk of being "down" or facing repurchase, utilizing predictive analytics to identify high-risk vehicles before they become critical issues. A significant portion of your time is spent collaborating with GM District Managers, Regional CAMs, and Business Resource Centers to review vehicles in jeopardy and develop creative solutions to avoid buybacks.

You will also engage directly with dealership service teams, conducting ad-hoc training sessions on diagnostic tools and Techline applications to address deficiencies causing buybacks. Whether troubleshooting IT hardware issues, supporting legal cases like "lemon law" suits, or providing feedback to GM Engineering through Field Product Reports, you will ensure dealerships maintain a robust "State of Health" relative to service readiness.

Location & Travel Requirements

This position is categorized as remote but requires the selected candidate to live in the Las Vegas, NV territory (within a 50-mile radius) or be willing to relocate there immediately. The role demands 100% geographic mobility for future moves and requires frequent travel of at least 50% or more within the territory. Candidates must possess a valid driver's license and a clean driving record to legally operate a motor vehicle regularly.

Hiring Process

Interested candidates are encouraged to review the key responsibilities and qualifications to ensure a match with their skills. Applicants in the recruitment process may be required to successfully complete role-related assessments and/or a pre-employment screening prior to beginning employment. For more details on our hiring journey, please visit the "How we Hire" resources.

Equal Opportunity & Culture

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We believe that providing an inclusive environment allows our employees to thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status.

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all. We encourage all candidates to apply, including individuals with disabilities who may need a reasonable accommodation to assist with their job search or application.

Note on Sponsorship: GM does not provide immigration-related sponsorship for this role. Do not apply if you will need GM immigration sponsorship now or in the future.