Field Service Coordinator

About American Equipment Holdings

American Equipment Holdings is a leading provider of overhead crane solutions in the United States. We represent the industry's top manufacturers, including Detroit Hoist, Columbus McKinnon, ACCO, R&M, Demag, Gorbel, Spanco, IMS, Harrington, Conductix, Magnetek, and PE. Our design, engineering, fabrication, and installation capabilities serve local, regional, and national customers across diverse end markets such as light and heavy industrial, automotive, mining, public utilities, military, aerospace & defense, and energy.

Our growth and success are built on a tried-and-true philosophy: take care of our customers and take care of our people. As one of the fastest-growing companies in our industry, we are committed to providing competitive wages, attractive benefits, and abundant training opportunities. We believe our people matter, creating an environment where team members can develop, grow, and pursue their career passions.

About the Role

The Field Service Coordinator serves as the vital link between our customers and our field service teams. In this role, you will manage office communications and facilitate key tasks that ensure our field services are effective and customer requirements are met. You will be the first point of contact for customers via telephone and email, handling inquiries, complaints, and providing guidance to service personnel performing on-site maintenance, OSHA inspections, and repairs.

Your day will involve coordinating schedules with customers and staff, preparing service orders and maintenance checklists, reviewing technician hours, and preparing quotes for inspections and repairs. You will also manage the ordering of related parts and communicate material availability or delays to clients. This position requires a detail-oriented professional who can work calmly in a fast-paced environment while maintaining a positive, service-oriented attitude.

Hiring Process

Candidates must provide proof of the right to lawfully work in the United States. The hiring process involves reviewing applications to ensure qualifications align with our needs for a detail-oriented and organized team member.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.