F&B Reservations Supervisor
Not Disclosed•Full-TimeOn-site
location_onThe Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States
About the Role
Under the guidance of the F&B Reservations Manager, the F&B Reservations Supervisor serves as the guardian of the dining experience, ensuring a seamless, personalized, and luxury guest journey across all restaurants and lounge venues. This position exists to bridge the gap between operational efficiency and high-touch hospitality, managing the intricate dance of reservation systems, guest communications, and table optimization.
In this role, you will be the central point of contact for VIP coordination and special requests, handling inquiries with the utmost professionalism and discretion. Your day involves monitoring reservation pacing to maximize covers without compromising service standards, while ensuring every guest interaction reflects the brand's unique culture and tone. You will anticipate guest needs, proactively resolving concerns before they arise, and coordinate closely with restaurant leadership and culinary operations to align availability with events and special occasions.
Beyond the systems, this role is deeply people-focused. You will supervise, support, and coach reservation agents and host teams, conducting daily briefings to share updates on VIP arrivals and special occasions. The position requires a spirit of service that extends beyond the desk; as part of a dynamic hospitality team, you may occasionally perform various related tasks to support the collective goal of providing exceptional guest service.
Work location
Work model: On-site
The Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States
Florida
Key Responsibilities
- check_circleOversee daily reservation operations for all Food and Beverage outlets
- check_circleManage reservation platforms including OpenTable, SevenRooms, and Resy
- check_circleHandle VIP reservations, special requests, and large party inquiries
- check_circleMonitor reservation pacing and table optimization to maximize covers
- check_circleEnsure guest communications reflect brand service standards and tone
- check_circleAnticipate guest needs and proactively resolve reservation concerns
- check_circleCoordinate with restaurant leadership and culinary operations regarding availability
- check_circleAssist with scheduling, onboarding, and performance management of the team
- check_circleConduct daily reservation briefings to communicate VIP arrivals and updates
- check_circleSupervise, coach, and train reservation agents and host teams
Similar Job Opportunities
Frequently asked questions about F&B Reservations Supervisor at Delano Games
What does a F&B Reservations Supervisor at Delano Games do?expand_more
A F&B Reservations Supervisor at Delano Games is responsible for the following: Oversee daily reservation operations for all Food and Beverage outlets; Manage reservation platforms including OpenTable, SevenRooms, and Resy; Handle VIP reservations, special requests, and large party inquiries; and Monitor reservation pacing and table optimization to maximize covers.
Where is the F&B Reservations Supervisor role at Delano Games located?expand_more
F&B Reservations Supervisor at Delano Games is based in The Links at Fisher Island, 1, Fisher Island Drive, Miami-Dade County, Florida, 33109, United States. This is a on-site role.
Is this F&B Reservations Supervisor job remote, hybrid, or on-site?expand_more
Delano Games has listed this F&B Reservations Supervisor role as on-site.
How much experience is required for this F&B Reservations Supervisor role?expand_more
Candidates for F&B Reservations Supervisor at Delano Games should have mid level.
What skills do you need for the F&B Reservations Supervisor role at Delano Games?expand_more
Key skills for F&B Reservations Supervisor at Delano Games include Opentable; Sevenrooms; and Resy.
What category does the F&B Reservations Supervisor role belong to?expand_more
F&B Reservations Supervisor at Delano Games is part of the hospitality & catering job category on Recrutus.
About Delano Games
Delano Games operates as a specialized game manufacturer and fulfillment provider based in Battle Creek, Michigan. Serving the printing services industry, the company supports board and card game publishers of all experience levels, from first-time creators to established industry veterans. The organization focuses on simplifying the production journey by offering integrated warehousing and fulfillment solutions alongside high-quality manufacturing.
With over four decades of experience in game production, Delano Games combines extensive industry knowledge with a diverse array of printing equipment. A team of skilled professionals manages every stage of the print production process, ensuring clients maintain direct communication with key personnel throughout development. This approach allows the company to translate publisher concepts into finished physical products efficiently. The organization emphasizes its commitment to assisting clients in bringing their unique game ideas to market through dedicated manufacturing expertise.
Browse more roles: All Delano Games jobs, hospitality & catering jobs on Recrutus.