Family Care Coordinator

About the Team

Tennessee Donor Services (TDS) is a designated organ procurement organization (OPO) within the state of Tennessee and a proud member of the DCI Donor Services family. For over four decades, DCI has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI operates organ procurement and tissue recovery organizations, including Sierra Donor Services and Tennessee Donor Services, with operations in California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients; to be successful in this endeavor is our ultimate mission.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

About the Role

We are looking for a dynamic and enthusiastic Family Care Coordinator to join our team in the Nashville area and throughout Tennessee hospitals. This role is vital to our mission of saving lives through organ and tissue donation.

Family Care Coordinators serve as advocates for donation and resources for donor families. You will support and educate the potential donor's next-of-kin regarding donation options, determining family dynamics and assessing the family's understanding of the patient's prognosis. Working alongside clinical team members and hospital staff, you will initiate donation discussions and the authorization process prior to, during, and after death declaration. Your work requires strong interpersonal skills and the ability to communicate effectively in both oral and written formats, particularly in difficult situations similar to counseling or patient relations.

This position operates primarily in hospital settings and involves a schedule of 15 days per month, with on-call periods of up to 24 hours. You will be responsible for responding independently to hospital referrals, collaborating with attending physicians to establish rapport, and providing education to hospital staff regarding the authorization and family care process.

Hiring Process

Upon successful submission of your application, you will receive a confirmation email. The next step in the selection process is to complete a video screening. Instructions to complete this screening will be contained in the confirmation email. Please note that you must complete the video screening within 5 days from the submission of your application to be considered for the position.

Equal Opportunity

DCI Donor Services is an EOE/AA employer (M/F/Vet/Disability). We consider qualified applicants regardless of background.

Work location

Work model: On-site

EchoPark Automotive Nashville, 2121, Rosa L Parks Boulevard, Nashville, Davidson County, Middle Tennessee, Tennessee, 37228, United States

Nashville, Tennessee

Key Responsibilities

check_circleVisually assess donors, interpret medical charts, and document findings
check_circleAssess family dynamics and patient prognosis to facilitate the donation process
check_circleObtain legal authorization for donation and verify medical documentation per UAGA
check_circleRespond to hospital referrals within designated timeframes to support donor families
check_circleProvide education to hospital staff regarding authorization and family care processes
check_circleInitiate donation discussions and authorization processes with potential donor families
check_circleCommunicate with physicians and healthcare teams to establish collaborative approaches

Requirements

verifiedBachelor's degree
verified2–4 years healthcare experience with families, counseling, bereavement, or crisis intervention
verifiedKnowledge of medical and legal principles of authorization, donor evaluation, and management
verifiedValid Driver's license with ability to pass MVR underwriting requirements
verifiedAbility to obtain Hospital Badge and EMR Access
verifiedFirst dose of COVID-19 vaccine or proof of vaccination

Benefits & Perks

check_circleUp to 184 hours of PTO in the first yearcheck_circleUp to 72 hours of Sick Time in the first yearcheck_circleTwo Medical Plans (PPO or HDHP), Dental, and Vision Coveragecheck_circle403(b) retirement plan with matching contributionCompany provided term life, AD&D, and long-term disability insurance

Skills, education and keywords

Skills: Counseling, Bereavement, Crisis Intervention, Medical And Legal Principles Of Authorization, Donor Evaluation, Donor Management, Uaga.

Education: Bachelor's degree required.

Frequently asked questions about Family Care Coordinator at DCI Donor Services, Inc.

What does a Family Care Coordinator at DCI Donor Services, Inc. do?expand_more

In this Family Care Coordinator at DCI Donor Services, Inc. role, you will visually assess donors, interpret medical charts, and document findings; assess family dynamics and patient prognosis to facilitate the donation process; obtain legal authorization for donation and verify medical documentation per uaga; and respond to hospital referrals within designated timeframes to support donor families.

What are the requirements for this Family Care Coordinator role?expand_more

DCI Donor Services, Inc. is looking for candidates who meet the following requirements: Bachelor's degree; 2–4 years healthcare experience with families, counseling, bereavement, or crisis intervention; Knowledge of medical and legal principles of authorization, donor evaluation, and management; Valid Driver's license with ability to pass MVR underwriting requirements; Ability to obtain Hospital Badge and EMR Access; and First dose of COVID-19 vaccine or proof of vaccination.

Where is the Family Care Coordinator role at DCI Donor Services, Inc. located?expand_more

Family Care Coordinator at DCI Donor Services, Inc. is based in EchoPark Automotive Nashville, 2121, Rosa L Parks Boulevard, Nashville, Davidson County, Middle Tennessee, Tennessee, 37228, United States. This is a on-site role.

Is this Family Care Coordinator job remote, hybrid, or on-site?expand_more

DCI Donor Services, Inc. has listed this Family Care Coordinator role as on-site.

How much experience is required for this Family Care Coordinator role?expand_more

Family Care Coordinator at DCI Donor Services, Inc. typically requires 2–4 years of relevant experience at the mid level level.

What skills do you need for the Family Care Coordinator role at DCI Donor Services, Inc.?expand_more

Key skills for Family Care Coordinator at DCI Donor Services, Inc. include Counseling; Bereavement; Crisis Intervention; Medical And Legal Principles Of Authorization; Donor Evaluation; Donor Management; and Uaga.

What education is required for Family Care Coordinator at DCI Donor Services, Inc.?expand_more

Educational requirements for this role: Bachelor's degree required.

What category does the Family Care Coordinator role belong to?expand_more

Family Care Coordinator at DCI Donor Services, Inc. is part of the healthcare & nursing job category on Recrutus.