Experience Systems Analyst- Hybrid
Not Disclosed•Full-TimeRemote
location_on1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States
About Children's Wisconsin
At Children's Wisconsin, we believe kids deserve the best. We are a nationally recognized health system dedicated solely to the health and well-being of children, providing primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services, and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
For a closer look at what it's like to work at Children's Wisconsin, visit our Instagram: Life at CW.
About the Role
Children's Wisconsin has an exciting opportunity for an Experience Systems Analyst to support and enhance its experience feedback platforms. This role is critical for measuring and improving the patient and family experience by supporting multiple experience systems—including Press Ganey, Qualtrics, Nobl, and Truthpoint—and their integrations with Epic.
The Experience Systems Analyst ensures system stability, accurate data collection, and the successful implementation of innovative tools that strengthen feedback and insight for families and internal stakeholders. You will serve as the primary administrator for these platforms, executing configurations and managing routine maintenance to ensure stability. Your work will involve proactively monitoring data pipelines to identify system errors, investigating root causes of discrepancies, and managing resolution processes with vendors or internal technical teams. Additionally, you will support the technical deployment of new features, including AI-driven feedback tools, and identify opportunities to automate manual tasks to improve overall system efficiency.
Hiring Process
Location: Remote, though local candidates are preferred for occasional in-person meetings.
Equal Opportunity
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Work location
Work model: Remote
1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States
Milwaukee, Wisconsin
Key Responsibilities
- check_circleMaintain configuration and operational stability of experience feedback platforms
- check_circleExecute system configurations, user access management, and routine maintenance
- check_circleInvestigate root causes of system discrepancies and manage vendor support requests
- check_circleAudit system inputs and outputs to ensure accurate experience data collection
- check_circleSupport technical deployment and testing of new platform features including AI tools
- check_circleIdentify opportunities to automate manual technical tasks to improve efficiency
- check_circleCreate and maintain documentation for platform processes and knowledge sharing
- check_circleProactively monitor data pipelines to identify and resolve system errors
Requirements
- verifiedBachelor's Degree in computer science, information technology or related field required or relevant experience
- verified2+ years experience in systems analysis, platform administration, or technical operations required or relevant education
Similar Job Opportunities
Skills, education and keywords
Skills: Press Ganey, Qualtrics, Nobl, Truthpoint, Epic, Ai, Automation.
Education: Bachelor's Degree in computer science, information technology or related field required or relevant experience.
Frequently asked questions about Experience Systems Analyst- Hybrid at Children's Hospital
What does a Experience Systems Analyst- Hybrid at Children's Hospital do?expand_more
Day-to-day, the Experience Systems Analyst- Hybrid at Children's Hospital will maintain configuration and operational stability of experience feedback platforms; execute system configurations, user access management, and routine maintenance; investigate root causes of system discrepancies and manage vendor support requests; and audit system inputs and outputs to ensure accurate experience data collection.
What are the requirements for this Experience Systems Analyst- Hybrid role?expand_more
Children's Hospital is looking for candidates who meet the following requirements: Bachelor's Degree in computer science, information technology or related field required or relevant experience; and 2+ years experience in systems analysis, platform administration, or technical operations required or relevant education.
Where is the Experience Systems Analyst- Hybrid role at Children's Hospital located?expand_more
Experience Systems Analyst- Hybrid at Children's Hospital is based in 1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States. This is a remote role.
Is this Experience Systems Analyst- Hybrid job remote, hybrid, or on-site?expand_more
Children's Hospital has listed this Experience Systems Analyst- Hybrid role as remote.
How much experience is required for this Experience Systems Analyst- Hybrid role?expand_more
Experience Systems Analyst- Hybrid at Children's Hospital typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Experience Systems Analyst- Hybrid role at Children's Hospital?expand_more
Key skills for Experience Systems Analyst- Hybrid at Children's Hospital include Press Ganey; Qualtrics; Nobl; Truthpoint; Epic; Ai; and Automation.
What education is required for Experience Systems Analyst- Hybrid at Children's Hospital?expand_more
Educational requirements for this role: Bachelor's Degree in computer science, information technology or related field required or relevant experience.
What category does the Experience Systems Analyst- Hybrid role belong to?expand_more
Experience Systems Analyst- Hybrid at Children's Hospital is part of the it job category on Recrutus.