Entry Level Customer Success Opportunity

About Year Up United

Year Up United is an intensive, one-year or less job training program designed to bridge the gap between young adults and professional careers. We provide in-classroom skill development, access to internships, job placement services, and personalized coaching and mentorship through four unique career pathways. Participants also receive an educational stipend throughout the program.

About the Customer Experience Pathway

If you are passionate about building relationships or possess an entrepreneurial mindset and are looking to gain exposure to running a business, the Customer Experience job training pathway could be the right fit for you. This pathway combines technical and professional training in Banking or Customer Success with access to internships and job placement support through our industry-leading talent placement firm, YUPRO Placement. Internships may be hosted at leading organizations in the Wilmington area, such as JPMorganChase or Bank of America.

What You Will Gain

Participants will develop product and service knowledge, a customer-centric mindset, comprehensive finance training, and professional business and communication skills. The program also covers interviewing and networking skills, resume building, and provides ongoing support and guidance to help launch your career. During the internship phase, students earn an educational stipend of $525 per week.

Career Growth and Outcomes

The program prepares graduates for diverse career growth paths, including Financial Advisory, Sales Specialist, Product Support, and Sales Operations and Analytics. The impact of the program is significant: 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within four months of graduation. Employed graduates earn an average starting salary of $53,000 per year.

Eligibility and Application

To apply to Year Up United, candidates must be high school graduates or GED recipients, eligible to work in the U.S., and available Monday through Friday throughout the duration of the program. Applicants should be highly motivated to learn technical and professional skills and must not have obtained a Bachelor's degree. Additional screening questions may be required during the application process.