Enterprise Service Desk Senior Technician
Not Disclosed•Full-TimeHybrid
location_onMain Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States
CACI is seeking outstanding IT candidates to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the transformation of IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.
As an Enterprise Service Senior Desk Technician, you will join a team of enthusiastic and driven individuals focused on resolving complex technical issues that cannot be addressed by front-line support. Your primary responsibility is to diagnose and resolve intricate problems through advanced troubleshooting techniques, often utilizing remote access tools. You will collaborate closely with other teams to ensure comprehensive issue resolution, providing expert-level support that ensures minimal downtime and maximum customer satisfaction.
With operations running 24/7, you will embrace a dynamic work schedule that includes day shifts, weekends, and swing shifts. The role also offers the potential for hybrid work options.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you will be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose—to ensure the safety of our nation.
We foster an environment of trust where every employee's unique contributions are valued. You will have the autonomy to take the time you need through a unique flexible time off benefit and access to robust learning resources to make your ambitions a reality. Together, we advance our nation's most critical missions, build on our track record of business success, and find opportunities to break new ground in your career and our legacy.
This position is contingent on funding and may not be filled immediately. However, it is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Work model: Hybrid
Main Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States
Oklahoma City, Oklahoma
An active DoD Secret or higher clearance. Security+ Certification. Experience using Service Now service management software (or similar tool). Knowledge and use of Remote Deskside support tools, such as BeyondTrust, TeamViewer, and Remote Desktop Protocol (RDP).
CACI International Inc • Oklahoma City, Oklahoma
Lawelawe Defense Inc. • Bethesda, Maryland
Synchrony • Alpharetta, Georgia
Skills: Troubleshooting, Servicenow, Beyondtrust, Teamviewer, Remote Desktop Protocol, RDP, Comp Tia Security+, Security+.
Education: High School diploma required with 6-10 years technical experience; Bachelor's Degree in relevant field may be substituted for 5 years of experience.