Engagement Specialist, Advanced (IKC)
Not Disclosed•Full-TimeOn-site
location_onOn-site
About the Role
This position serves as a vital bridge between DaVita's clinical teams and patients with Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD). The primary mission is to facilitate the completion of Care Home Evaluations (CHE) and ensure seamless coordination between Nurse Practitioners, clinics, and patients. Whether conducting in-person visits at nephrology offices or dialysis clinics, or managing high-volume telehealth scheduling for patients unable to travel, this role ensures that care remains accessible and proactive.
Teammates in this role will spend a significant portion of their time on-site at clinics, particularly those focused on ESKD patients. The day-to-day involves welcoming new patients, collecting concerns, and proactively re-engaging high-risk patients to support the nursing team's reachability goals. Beyond direct patient coordination, this role acts as a subject matter expert for the team, often mentoring new hires, leading process improvement projects, and providing coaching to peers.
Team Context & Culture
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Application & Hiring Process
This position will be open for a minimum of three days. For location-specific minimum wage details, please refer to the DaVita jobs wage rate link. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience.
Colorado Residents: Please do not respond to any questions in the initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleFacilitate CHE completion in nephrology offices or clinics as needed
- check_circleCoordinate with Nurse Practitioners and clinics to prepare for in-person appointments
- check_circlePerform outbound calls to patients and caregivers for scheduling and reminders
- check_circleWelcome new patients and collect concerns for existing patients
- check_circleEscalate patient concerns to RNs or Nurse Practitioners as appropriate
- check_circleMentor and train new hires while providing coaching to teammates
- check_circleLead special projects and process improvement initiatives
- check_circleSchedule at-home telehealth CHEs for patients unable to visit facilities
- check_circleAct as subject matter expertise for team members
- check_circleProactively reengage high-risk patients to support RN reachability efforts
Requirements
- verifiedHigh school diploma required
- verified2-4 years of experience
- verifiedIntermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
- verifiedPrior experience working in a customer service or patient-facing role
- verifiedPrior experience leading teams as a supervisor or special project lead
Nice to Have
Prior experience in telephonic / high volume outreach environments. Prior experience in a healthcare setting.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circle401(k) with company matchcheck_circlePaid time off with cash out optioncheck_circleEmployee Assistance Program (EAP) counseling sessionscheck_circleAccess to Headspace mental wellness platformcheck_circleBackup child and elder care servicescheck_circleMaternity and paternity leavecheck_circleOn-demand virtual leadership and development courses via StarLearning
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Skills, education and keywords
Skills: MS Word, Excel, Powerpoint, Outlook.
Education: High school diploma required.
Frequently asked questions about Engagement Specialist, Advanced (IKC) at DaVita Kidney Care
What does a Engagement Specialist, Advanced (IKC) at DaVita Kidney Care do?expand_more
A Engagement Specialist, Advanced (IKC) at DaVita Kidney Care is responsible for the following: Facilitate CHE completion in nephrology offices or clinics as needed; Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments; Perform outbound calls to patients and caregivers for scheduling and reminders; and Welcome new patients and collect concerns for existing patients.
What are the requirements for this Engagement Specialist, Advanced (IKC) role?expand_more
To qualify for the Engagement Specialist, Advanced (IKC) at DaVita Kidney Care position, applicants should have: High school diploma required; 2-4 years of experience; Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook; Prior experience working in a customer service or patient-facing role; and Prior experience leading teams as a supervisor or special project lead.
Where is the Engagement Specialist, Advanced (IKC) role at DaVita Kidney Care located?expand_more
Engagement Specialist, Advanced (IKC) at DaVita Kidney Care is based in On-site. This is a on-site role.
Is this Engagement Specialist, Advanced (IKC) job remote, hybrid, or on-site?expand_more
DaVita Kidney Care has listed this Engagement Specialist, Advanced (IKC) role as on-site.
How much experience is required for this Engagement Specialist, Advanced (IKC) role?expand_more
Engagement Specialist, Advanced (IKC) at DaVita Kidney Care typically requires 2–4 years of relevant experience at the mid level level.
What skills do you need for the Engagement Specialist, Advanced (IKC) role at DaVita Kidney Care?expand_more
Key skills for Engagement Specialist, Advanced (IKC) at DaVita Kidney Care include MS Word; Excel; Powerpoint; and Outlook.
What education is required for Engagement Specialist, Advanced (IKC) at DaVita Kidney Care?expand_more
Educational requirements for this role: High school diploma required.
What category does the Engagement Specialist, Advanced (IKC) role belong to?expand_more
Engagement Specialist, Advanced (IKC) at DaVita Kidney Care is part of the healthcare & nursing job category on Recrutus.
About DaVita Kidney Care
DaVita provides dialysis services and kidney care solutions to patients with end-stage kidney disease, operating as a leader in the hospitals and health care industry. Based in Denver, CO, the organization focuses on delivering life-sustaining treatments while addressing the broader spectrum of kidney health management. Its mission centers on reducing the challenges associated with kidney disease through clinical care and community-focused initiatives.
The company emphasizes a culture rooted in shared values, prioritizing employee well-being alongside patient care. Team members are encouraged to contribute their personal commitment to the organization’s purpose, fostering an environment where professional and personal integrity align. This approach reflects DaVita’s belief in building a supportive workplace that mirrors its dedication to patient outcomes.
With over 75,000 employees across its network, DaVita maintains a presence in the healthcare sector through its Denver headquarters and operational scale. For individuals seeking careers in medical services or related fields, the organization offers diverse opportunities across its dialysis centers and support teams.
Browse more roles: All DaVita Kidney Care jobs, healthcare & nursing jobs on Recrutus.