Senior Marketing Associate — Westerville, OH at

About the Team

The Engagement Marketing team is dedicated to developing customer engagement strategies that span the entire customer lifecycle. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. As a leading financial services firm, we help nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products, while also supporting small businesses, nonprofits, and cities in growing and solving their financial needs.

About the Role

We are seeking a Senior Marketing Associate to join the Consumer Bank's Engagement Marketing Strategy team. In this role, you will support the Mass customer segments with a specific focus on delivering advice, convenience, and security. Your primary objective is to build impactful customer engagement strategies that drive retention, improve financial health, and increase digital adoption while deepening customer relationships.

You will work across the engagement team to identify opportunities that improve the customer experience and drive innovation. This position involves supporting campaign strategy, planning, and the implementation of engagement marketing initiatives across the customer lifecycle. You will utilize omni-channel approaches—including branch & banker interactions, digital platforms, email, and owned/paid media—to partner with Digital, Marketing, Product, and Sales organizations. By collaborating with the Analytics team to build robust performance scorecards, you will continually evaluate and optimize program objectives, ensuring we remove customer pain points and roadblocks specific to the Mass customer segments.

Hiring Process

Interested candidates are invited to apply through our careers portal. The hiring process typically involves reviewing qualifications and experience to ensure alignment with our team's needs. Selected candidates will be contacted for further steps in the recruitment workflow.

Our Culture & Commitment

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Work location

Work model: On-site

709, Cherrington Road, Westerville, Sharon, Franklin County, Ohio, 43081, United States

Westerville, Ohio

Key Responsibilities

check_circleBuild impactful customer engagement strategies to drive retention and financial health
check_circleContribute to engagement strategies utilizing omni-channel approaches including digital and email
check_circlePartner with Digital, Marketing, Product, and Sales organizations to address segment-specific needs
check_circleCollaborate with Digital and Analytics Centers of Excellence from opportunity identification through implementation
check_circleSupport campaign strategy, planning, and implementation across the customer lifecycle
check_circlePartner with Analytics team to build performance scorecards and optimize program results
check_circleDevelop test and learn agendas to improve customer experience and remove pain points

Requirements

verified4 year degree in Marketing, Advertising, Communications, Digital/Technology or Business Management
verified4+ years of marketing experience with proven track record in direct-to-consumer or digital marketing strategy, innovation and customer experience
verifiedKnowledge across all communication channels including web, email, SMS, push notifications, in-app messaging, and paid/display media
verifiedFinancial services industry experience
verifiedProficiency in Microsoft PowerPoint and Excel

Nice to Have

High curiosity and a mindset that never settles for good enough. Data-driven and analytical with creative thinking skills. Focus on driving quantifiable business results and customer-centricity. Strong attention to detail in managing details and financials, with a willingness to set strategic direction. Passion for testing, learning, and taking calculated risks, with experience building from the ground up. Ability to focus on the big picture and consider impacts beyond specific initiatives. Expertise across all communication channels including web, mobile, email, and paid/display media.

Benefits & Perks

check_circleComprehensive health care coveragecheck_circleOn-site health and wellness centerscheck_circleRetirement savings plancheck_circleBackup childcareTuition reimbursement

Frequently asked questions about Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase

What does a Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase do?expand_more

A Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase is responsible for the following: Build impactful customer engagement strategies to drive retention and financial health; Contribute to engagement strategies utilizing omni-channel approaches including digital and email; Partner with Digital, Marketing, Product, and Sales organizations to address segment-specific needs; and Collaborate with Digital and Analytics Centers of Excellence from opportunity identification through implementation.

What are the requirements for this Engagement Consumer Bank Marketing Strategy Senior Associate role?expand_more

To qualify for the Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase position, applicants should have: 4 year degree in Marketing, Advertising, Communications, Digital/Technology or Business Management; 4+ years of marketing experience with proven track record in direct-to-consumer or digital marketing strategy, innovation and customer experience; Knowledge across all communication channels including web, email, SMS, push notifications, in-app messaging, and paid/display media; Financial services industry experience; and Proficiency in Microsoft PowerPoint and Excel.

Where is the Engagement Consumer Bank Marketing Strategy Senior Associate role at JPMorganChase located?expand_more

Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase is based in 709, Cherrington Road, Westerville, Sharon, Franklin County, Ohio, 43081, United States. This is a on-site role.

Is this Engagement Consumer Bank Marketing Strategy Senior Associate job remote, hybrid, or on-site?expand_more

JPMorganChase has listed this Engagement Consumer Bank Marketing Strategy Senior Associate role as on-site.

How much experience is required for this Engagement Consumer Bank Marketing Strategy Senior Associate role?expand_more

Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase typically requires 4+ years of relevant experience at the senior level.

What skills do you need for the Engagement Consumer Bank Marketing Strategy Senior Associate role at JPMorganChase?expand_more

Key skills for Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase include Microsoft Powerpoint; Excel; Web; Email; SMS; Push Notifications; In-App Messaging; and Paid/display Media.

What category does the Engagement Consumer Bank Marketing Strategy Senior Associate role belong to?expand_more

Engagement Consumer Bank Marketing Strategy Senior Associate at JPMorganChase is part of the pr, advertising & marketing job category on Recrutus.

Engagement Consumer Bank Marketing Strategy Senior Associate