Patient Access Representative — Bethlehem, PA at St

About St. Luke's University Health Network

St. Luke's is proud of the skills, experience, and compassion of its employees, who are our most valuable asset. Individually and together, our team is dedicated to satisfying the mission of our organization: an unwavering commitment to excellence as we care for the sick and injured, educate physicians, nurses, and other healthcare providers, and improve access to care in the communities we serve. This commitment holds regardless of a patient's ability to pay for healthcare.

About the Role

The Patient Access Representative serves as the first point of contact for patients across our outpatient and Emergency Department locations. This role is responsible for the entire scope of the registration process, ensuring a seamless and welcoming experience from the moment a patient arrives. You will act as a guardian of data integrity, correctly identifying patients and maintaining the accuracy of electronic medical records while coordinating with clinical departments and revenue cycle teams to ensure clean claim submissions and timely payment for services.

In this position, you will greet and direct patients and visitors, providing friendly and courteous service to the community and co-workers. Your day-to-day involves guiding patients through our technology, including the Welcome Kiosk and "On My Way" systems, and promoting the use of the MyChart patient portal to encourage personal engagement in their healthcare journey. You will also manage complex administrative tasks such as verifying insurance, collecting point-of-service payments, and obtaining necessary prior authorizations to prevent claim denials.

Hiring Process & Application Instructions

To apply, please complete your application using your full legal name and current home address. Be sure to include your employment history for the past seven (7) years, including your present employer. We encourage you to upload a current resume detailing all work history, education, certifications, and licenses. It is highly recommended that you create a profile at the conclusion of submitting your first application.

Equal Opportunity Employer

St. Luke's University Health Network is an Equal Opportunity Employer.

Work location

Work model: On-site

Linden Food Market, 833, Linden Street, Central Bethlehem, Bethlehem, Northampton County, Pennsylvania, 18018, United States

Bethlehem, Pennsylvania

Key Responsibilities

check_circleIdentify and validate patients in the hospital information system to maintain electronic medical record accuracy
check_circlePromote and assist patients with MyChart patient portal and self-service capabilities
check_circleTranscribe diagnostic orders and enter diagnosis and provider information into registration screens
check_circleComplete patient registration tasks including demographics, insurance verification, and point-of-service cash collections
check_circleAssist patients with Welcome Kiosk and On My Way technology to facilitate self-scheduled arrivals
check_circleContact provider offices and review medical charts to obtain necessary referrals and pre-certifications
check_circleObtain medical license numbers and NPIs for new provider entries to ensure accurate claim routing
check_circleMonitor and enforce visitor policies while greeting patients and directing visitors throughout the facility

Requirements

verifiedHigh school graduate or equivalent
verifiedExcellent customer service and interpersonal skills
verifiedGeneral computer experience
verifiedFluent typing ability
verifiedInsurance background preferred
verifiedKnowledge of medical terminology preferred
verifiedPrevious medical administrative experience preferred
verifiedKnowledge of health information system (Epic) preferred

Nice to Have

Certificate or degree in a health care related field. Insurance background. Knowledge of medical terminology. Previous medical administrative experience and/or health care related education courses. Knowledge of health information system (Epic).

Skills, education and keywords

Skills: Epic, Medical Terminology, Insurance Background.

Education: High school graduate or equivalent required.

Frequently asked questions about ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network

What does a ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network do?expand_more

A ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network is responsible for the following: Identify and validate patients in the hospital information system to maintain electronic medical record accuracy; Promote and assist patients with MyChart patient portal and self-service capabilities; Transcribe diagnostic orders and enter diagnosis and provider information into registration screens; and Complete patient registration tasks including demographics, insurance verification, and point-of-service cash collections.

What are the requirements for this ED Patient Access Representative (Full Time, Evenings) role?expand_more

To qualify for the ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network position, applicants should have: High school graduate or equivalent; Excellent customer service and interpersonal skills; General computer experience; Fluent typing ability; Insurance background preferred; and Knowledge of medical terminology preferred.

Where is the ED Patient Access Representative (Full Time, Evenings) role at St. Luke's University Health Network located?expand_more

ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network is based in Linden Food Market, 833, Linden Street, Central Bethlehem, Bethlehem, Northampton County, Pennsylvania, 18018, United States. This is a on-site role.

Is this ED Patient Access Representative (Full Time, Evenings) job remote, hybrid, or on-site?expand_more

St. Luke's University Health Network has listed this ED Patient Access Representative (Full Time, Evenings) role as on-site.

How much experience is required for this ED Patient Access Representative (Full Time, Evenings) role?expand_more

Candidates for ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network should have mid level.

What skills do you need for the ED Patient Access Representative (Full Time, Evenings) role at St. Luke's University Health Network?expand_more

Key skills for ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network include Epic; Medical Terminology; and Insurance Background.

What education is required for ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network?expand_more

Educational requirements for this role: High school graduate or equivalent required.

What category does the ED Patient Access Representative (Full Time, Evenings) role belong to?expand_more

ED Patient Access Representative (Full Time, Evenings) at St. Luke's University Health Network is part of the healthcare & nursing job category on Recrutus.

ED Patient Access Representative (Full Time, Evenings)