Dynamics 365 Enterprise AI Architect

About Capgemini

Choosing Capgemini means joining a company where you are empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. As a global business and technology transformation partner, we help organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With over 55 years of heritage and a diverse group of 340,000 team members across more than 50 countries, we are trusted to unlock the value of technology to address the entire breadth of our clients' business needs.

About the Role

We are seeking a Dynamics 365 Enterprise AI Architect to lead the enterprise architecture and target-state design for a Microsoft-based customer engagement and contact center ecosystem. This role is pivotal in defining and driving architecture across Dynamics 365 Customer Service, Sales, Omnichannel, Copilot Studio, Azure, Power Platform, Microsoft Teams, and Dataverse. You will support enterprise-scale transformation across sales and customer service functions, combining deep hands-on Dynamics 365 expertise with enterprise architecture leadership and strong experience in AI/Copilot and Azure integration patterns.

In this position, you will act as the architecture authority across programs and workstreams, partnering with business and technology stakeholders to drive roadmaps and execution. Your day-to-day will involve designing end-to-end customer and seller journeys, establishing governance for ALM and DevOps, and ensuring the implementation of responsible AI controls. You will be instrumental in enabling use cases such as virtual agents, agent assist, and sales copilots, while defining the data models and analytics architecture that power the customer 360 view.

Hiring Process & Application

Locations: New York, NY / Chicago, IL / Atlanta, GA / Charlotte, NC / Columbia, SC

Sponsorship: No sponsorship available (including H1B, OPT, CPT).

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process for verification purposes.

Equal Opportunity & Culture

Capgemini is an Equal Opportunity Employer encouraging diversity and inclusion in the workplace. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment through our participation in the Partnership Accreditation in Indigenous Relations (PAIR) program. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.