Director of Operations Strategy (General Liability)
Not Disclosed•Full-TimeOn-site
location_on1124, Bratton Street, Jackson, Hinds County, Mississippi, 39203, United States
Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. With over 33,000 colleagues and 10,000 clients across 80 countries, our expertise combined with advanced AI-enabled technology sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.
By joining Sedgwick, you become part of something truly meaningful. Our 33,000 colleagues work every day for people around the world facing the unexpected, driven by a caring culture where there is no limit to what you can achieve. We are proud to be recognized by Newsweek as one of America's Greatest Workplaces, certified as a Great Place to Work®, and named a Fortune Best Workplace in Financial Services & Insurance.
As the Director of Operations Strategy (General Liability), you will provide strategic leadership and oversight for a large national client program. This role exists to align operational execution, client service delivery, analytics, and program initiatives to support high-quality claim outcomes, operational excellence, and long-term client partnership success.
You will serve as the primary coordination point between operations, analytics, client stakeholders, and executive leadership. Your day will involve translating operational and financial data into actionable insights, leading cross-functional teams to drive organizational alignment, and partnering with internal leadership to develop and monitor program improvement initiatives. You will directly oversee the GL Non-Litigation Claims Manager and GL Litigation Supervisor, ensuring seamless integration across litigated and non-litigated operations while managing performance metrics such as claim quality, inventory, cycle time, and financial outcomes.
If you are excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. Sedgwick recognizes that each person possesses a unique combination of skills, knowledge, and experience, and you may be the right candidate for this or other roles.
Sedgwick is building a diverse, equitable, and inclusive workplace. We consider qualified applicants regardless of background and are committed to providing a reasonable range of compensation and a comprehensive benefits package. We are an Equal Opportunity Employer and a Drug-Free Workplace.
Work model: On-site
1124, Bratton Street, Jackson, Hinds County, Mississippi, 39203, United States
Jackson, Mississippi
Bachelor's degree from an accredited college or university. CPCU, ARM, AIM, and/or AIC certifications.
Skills: Cpcu, Arm, Aim, Aic, Microsoft Office.
Education: Bachelor's degree from an accredited college or university preferred.
